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New Member


1 Message

Tue, Jan 21, 2020 12:14 PM


I'm box has been freezing then resetting itself a lot over the last few days. Its messed up stuff we are trying to record.


Brand User



108.6K Messages

a month ago

We're happy to help, @Tigermj!


We suggest troubleshooting your DirecTV receiver as a starting point to resolve the freezing and resetting. The article provided will walk you through the process.


We also recommend using the Troubleshoot & Resolve Tool to run diagnostics on your service to see if there's a deeper or more complex problem that's causing your receiver to malfunction.


Give that a try, and if you need further assistance, we'll be here to assist you.

Thank you for reaching out to the AT&T Community Forums team!


Aminah, AT&T Community Specialist

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.