Replacement HR54/700 DirecTV Receiver Still Continues to Reboot Every 20 to 25 Minutes - [Recent Firmware Push Problems: 0x13af]
Firstly, I apologize if my tone appears to be that of anger and/or frustration. As your valued customers, we realize that mistakes can happen, and as such, we want to make sure we are contacting the proper group whether that is DirecTV/AT&T about such issues and that something of this nature gets escalated appropriately.
When I called DirecTV, I spoke with a very kind-hearted woman who listened to our concerns. For the OEM HR54/700 DirecTV Receiver, it was thought that the receiver either went bad or that the HDD inside that receiver went bad. A replacement OEM HR54/700 DirecTV Receiver was rushed to us and I replaced that problematic receiver with this one.
With no external HDDs plugged into this replacement receiver, it does, in fact, work fine with no problems.
Our household quickly exceeds the capacity of the included 1 TB HDD inside that HR54/700 DirecTV Receiver, so I bought an array of external HDDs with external power sources to see if perhaps it is related to only certain external HDDs.
I tried plugging in the following external HDDs into this replacement HR54/700 DirecTV Receiver:
500 GB Seagate
1 TB Western Digital
2 TB Western Digital
4 TB Western Digital
8 TB Western Digital
Ultimately, that replacement receiver started powercycling/restarting/rebooting after 20-to-25 minutes past no matter what I plugged into it.
This left our family unable to watch the shows that have been previously recorded on our other external HDDs from our HR54/700 DirecTV Receiver.
Through unofficial online resources such as:
RedH Firmware Watcher:
(A larger listing of DirecTV Receivers used to see which Firmware Updates are available for us to potentially download/reapply to each of our DirecTV Receivers)
(Search results after searching for "0x13af" to see everyone reporting issues to them and seeing if others too are affected which there are plenty)
...you can see what firmware is in the stream for each DirecTV Receiver as well as others who too are plagued by the pushed "0x13af" Firmware Update.
I come from a world where updates, before being released, are tested inhouse against an array of hardware while making sure that addon items, like external HDDs, can be plugged into, in this case, into compatible receivers through their USB or eSATA ports and continue to run stable for at least 72-hours, so that customers such as us can go beyond the storage capacities of the internal HDDs found within our receivers. Unless this is simply a one off, we as customers would like this practice to be implemented for stability and customer satisfaction purposes.
The real question that I feel will benefit us all is, "What is the most direct way of getting our vital information to those who make the firmware?".
I imagine that others are calling in and sharing similar experiences like the above and being shipped replacement DirecTV Receivers.
I recognize that this tactic can be utilized to buy the programmers and testers the time they need to fix the bugs and although it may fix some, I'm fairly certain that the ticket queue is going to skyrocket from our issues continuing.
For us, ever since the pushed "0x13af" Firmware Upgrade to our HR54/700 DirecTV Receivers, our family has been experiencing looped reboots from the original and test receivers we have.
Both Continue to Powercycle/Restart/Reboot Automatically Every 20-to-25 Minutes:
OEM HR54/700 DirecTV Receiver with the 1 TB Internal HDD and an external 4 TB HDD attached.
Modified HR54/700 DirecTV Receiver with an Internal 4 TB SATA HDD.
The only way we can watch and record without these HIGHLY ANNOYING reboots is if I disconnect the 4 TB External HDD from the 1-receiver and if I downgrade the other receiver to a 1 TB SATA HDD.
What do I have to do to coordinate a Firmware Downgrade to each of our receivers?
Are we as customers being capped to an Internal 1 TB SATA HDD with no external HDD storage allowed?