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Tue, Mar 31, 2020 11:33 PM
My current directv receiver is showing a broken hard drive message. I need to order another receiver but cannot contact customer service. How can I replace the broken receiver.
2 months ago
ACE - Expert
Due to closed/short staffed call centers the hold times are excessive and that is the only way to get a replacement.
@shannon02 Do you know their current hours of operation?
Bill & account
Every day, 8 a.m. - midnight ET
Warranty replacement is $19.95 delivery, covered if you have their optional Equipment Protection Plan.
Upgrades are optional, though if you have very old equipment a MPEG swap might be required. To be sure of what the options should be, before you get an overzealous agent going overboard, what are the models of boxes including the one with failed hard drive?
I have only one reciever and 1 client. The model number is HR44/500 and i have the standard protection plan.
Protection plan will cover delivery then. Get same model or newer (of the same line) so you will get HR44 or HR54 (or revised model HR54R1) depending on stock. Recordings do not copy from the replaced box.
When you have a free upgrade, I highly suggest replacing the Mini Genie Client with a full HDDVR. If Genie goes down, all Clients go with it as they cannot work by themselves. HDDVR has 2 tuners, plus 500GB recording space, no difference in monthly cost. So more reliable that if one has technical issues you have a dedicated box unaffected.
One-time costs are cheaper in the long run than the protection plan, but I understand the convenience of just having possible one-time costs covered even if you pay more over time.
@Juniper: Thanks for the info. The biggest problem right now is getting in contact with customer service I have tried numerous times since about 5PM ET but allI get is a message that they can’t take my call now, to call back ’later’. Don’t know when later is but I will keep trying.
As @shannon02 was mentioning, hold times are very high. They've got many call centers temporarily closed for Covid-19. All you can do is keep trying.
You're welcome. Sorry can't help you get through quicker.
But definitely when you can, replace that Client with an HDDVR. Having one box fail resulting in all not working is never fun. Those Clients are ok for an initial setup, but HDDVRs are so much better.
Thanks to everyone who replied. Got and activated replacement today.