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New Member

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2 Messages

Fri, Jul 10, 2020 8:48 PM

Refund

Return the money taken 

Responses

New Member

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2 Messages

a month ago

I received a replacement receiver To replace the faulty receiver, the tech thought it along with some chewed wiring was the problem.  I was with out the direct tv service several days prior to the first replacement, then the tv service stopped working again the tech came back replaced the one receiver again, and the second received.  I was told I would be charged 99 for the 1 box but replacing and upgrading the other would not be a charge because that was the only way he could get the service to work.  He called it a work around.  I expected to be charged 99.  I was however charged $99 + another $99 + $399.   All of this was taken out of my checking account.   I have been on the chat service several times each time the communication was stopped while I was asked to hold for 2 minutes.  I tried calling I was put on hold & then the call was ended.  I am beyond frustrated- I want my money back.

Constructive

Employee

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12.6K Messages

YOUR IN A CUSTOMER POPULATED FORUM WERE ALL CUSTOMERS HERE AND HAVE NO ACCESS TO YOUR ACCOUNT DIRECTV DOES NOT READ THE FORUMS

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Constructive

Employee

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12.6K Messages

oops excuse the cap lock

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Fxinxs

New Member

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41 Messages

a month ago

You are in a customer to customer forum NOT A customer service site for Direct tv .  
you will need to discuss with Direct tv customer service. You may have better results by asking to cancel at the start of the call - this should get you to someone that can help.   As you stated call times are ridiculous (blames on Covid) be prepared to sit on hold for a long time.   
You can also try leaving a post on their Facebook page but be sure to check back for a response.

You can also check to see if your bank can help And stop the automatic withdrawals. 

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