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Fri, Jul 10, 2020 8:48 PM
Return the money taken
a month ago
I received a replacement receiver To replace the faulty receiver, the tech thought it along with some chewed wiring was the problem. I was with out the direct tv service several days prior to the first replacement, then the tv service stopped working again the tech came back replaced the one receiver again, and the second received. I was told I would be charged 99 for the 1 box but replacing and upgrading the other would not be a charge because that was the only way he could get the service to work. He called it a work around. I expected to be charged 99. I was however charged $99 + another $99 + $399. All of this was taken out of my checking account. I have been on the chat service several times each time the communication was stopped while I was asked to hold for 2 minutes. I tried calling I was put on hold & then the call was ended. I am beyond frustrated- I want my money back.
YOUR IN A CUSTOMER POPULATED FORUM WERE ALL CUSTOMERS HERE AND HAVE NO ACCESS TO YOUR ACCOUNT DIRECTV DOES NOT READ THE FORUMS
oops excuse the cap lock
You are in a customer to customer forum NOT A customer service site for Direct tv . you will need to discuss with Direct tv customer service. You may have better results by asking to cancel at the start of the call - this should get you to someone that can help. As you stated call times are ridiculous (blames on Covid) be prepared to sit on hold for a long time. You can also try leaving a post on their Facebook page but be sure to check back for a response.
You can also check to see if your bank can help And stop the automatic withdrawals.
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