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Contributor

 • 

1 Message

Mon, Mar 27, 2017 11:44 AM

Refresh receivers

How to refresh receivers?

Responses

Accepted Solution

Official Solution

litzdog911

ACE - Sage

 • 

53.3K Messages

3 years ago

____________________________________
ACEs are customers too, NOT employees. Answers are based on experience. I strive to give honest answers, even if not always appreciated. If you posted personal information, please edit and remove.

For official support call DirecTV 1-800-531-5000 or AT&T 1-800-288-2020.
Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Contributor

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1 Message

3 years ago

I have logged on and responded to all prompts.  Now what?

Contributor

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1 Message

3 years ago

Already there I don't see refresh

Juniper

ACE - Expert

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22.8K Messages

3 years ago

Are you getting a message to refresh your receiver, or is something else going on?

 

www.directv.com > log into your account> My Equipment > Refresh Receiver

 

Once done it should give a message about it may take up to 5 minutes.

 

As a note, if you have any Mini Genie Clients, they have no separate refresh as they are extensions of the main Genie.

-------------------------------------------------------------------------------
(Included after every post)
I am a customer, not an employee. This is a public forum.
For official support call DirecTV 1-800-531-5000 or AT&T 1-800-288-2020.
www.directv.com or www.att.com
Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Contributor

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3 Messages

3 years ago

I am already signed into the web site and when I click on your link to refresh my receiver it loops me back to the sign in page.

Not helpful.

Juniper

ACE - Expert

 • 

22.8K Messages

3 years ago

@Zardos29

Then follow the alternate method posted under MY EQUIPMENT.

-------------------------------------------------------------------------------
(Included after every post)
I am a customer, not an employee. This is a public forum.
For official support call DirecTV 1-800-531-5000 or AT&T 1-800-288-2020.
www.directv.com or www.att.com
Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Contributor

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2 Messages

2 years ago

How do I refresh my receivers?

Contributor

 • 

2 Messages

2 years ago

Need help with "refresh" 

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