Announcements

For the latest on our response to Coronavirus (COVID-19), click here.

New Member

 • 

3 Messages

Mon, Jan 20, 2020 8:34 PM

Recycle receivers in texas

I have 4 receivers and wanting to recycle them.

Responses

Juniper

ACE - Expert

 • 

18.9K Messages

3 months ago

What are the models of those 4 boxes?

Any boxes that get recycled, make sure to take out the access cards. The cards will either be sent back to DirecTV in a prepaid envelope that you receive within 30 days, or after that dispose of securely like you would a credit card.

As for where to recycle, you take to a local electronic recycling place. You will need to do a search for more local than just Texas, unless you plan for a lot of driving. If there is nothing close by, then check www.directv.com/recycle for another option.

-------------------------------------------------------------------------------
(Included after every post)
I am a customer, not an employee. This is a public forum.
For official support call DirecTV 1-800-531-5000 or AT&T 1-800-288-2020.
www.directv.com or www.att.com
Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Juniper

ACE - Expert

 • 

18.9K Messages

Copied from your duplicate threads.

Those are NOT for recycling. You must return them to DirecTV. Take to a FedEx or UPS Store that participates in the free return program, making sure to get receipt showing they took possession. If your service address is over 10 miles away from a participating shipper, then call DirecTV so they use the old process of sending you a prepaid return kit.

Only the 1st generation Genie and Mini Genie Client (HR34 and C31) are non-returnable. All other Genies still go back. So you must return the HR54 and both C51s.

-------------------------------------------------------------------------------
(Included after every post)
I am a customer, not an employee. This is a public forum.
For official support call DirecTV 1-800-531-5000 or AT&T 1-800-288-2020.
www.directv.com or www.att.com
Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
AT&T TV – All Your Entertainment In One Spot.  Learn more…