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donfami

Teacher

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20 Messages

Fri, Jan 27, 2017 7:15 PM

Recovering deleted recordings from DIRECTV DVR -- is it at all possible?

For those of you who may have seen my first post here on the AT&T Forums, you are aware of the circumstances that bring me here. I understand that this is a very common question for DIRECTV customers, and that the outlook of my situation is pretty bleak, but I nonetheless feel compelled to ask my question here today.

 

In my earlier thread, I was explaining a critical malfunction that was going on with our family's DVR service. A technician came out and gave us the prognosis that our DVR service was freezing and locking up because of the low space on our DVR (we had less than 10% on both boxes), and that we would need to have at least 30% of space freed in order to correct the issue. I was obviously skeptical, and in time, I managed to repair the problem very easily. But unfortunately, before I reached the solution, we (the family collectively) had already taken steps to follow the technician's instructions, and deleted a large number of programs from our DVR boxes -- in retrospect, unnecessarily.

 

I already know the odds are against me in asking this, but on behalf of myself, and likely numerous others who have had this happen to them accidentally or purposefully, is there a way in which DIRECTV DVR users can effectively "undo" their deletions and restore lost programs? In my asking, the means are irrelevant if the ends are met. Whether a DIRECTV specialist would have to come out and restore deleted programs, or if there is a way for a customer to do so themselves, or if there is even a reputable third-party referral for data recovery on DIRECTV boxes, it doesn't matter -- as long as such a way exists for deleted shows, as were originally recorded (not merely scheduling a replay), can be brought back somehow on the DVR's internal hard drive.

 

The most distressing part of this is that entire playlists were obliterated before I ultimately managed to fix our DVR's issue on my own, and it is a hard carry to imagine being able to restore an entire playlist, let alone a few programs here and there. Again, this is a question that has haunted DIRECTV DVR customers for more than a decade, and I obviously won't be the last to ask, but nothing is gained if the question is never asked and kept fresh in the minds of DIRECTV and its developers.

 

Full disclosure, the original offending box was a model HR24-100 HD DVR, but the majority of the last week's deletions were conducted from a model HR54-700 Genie DVR, and both playlists were affected.

 

Any input, good or bad, would be appreciated. At the very least, perhaps someone in DIRECTV will work to make such means available at some later point.

 

Thanks very much,

donfami

Responses

Accepted Solution

Official Solution

TexasBrit

ACE - Expert

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16.5K Messages

3 years ago

No, there's no way to recover deleted programs. Sorry....

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Accepted Solution

Official Solution

Juniper

ACE - Expert

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20.3K Messages

2 years ago

@BigStig

 

A recycle bin idea would be nice, but to date DirecTV has made no indication of doing so. You can mark individual recordings as "keep" so that if your box fills up and start deleting the oldest recordings, it will skip over those marked as such. However you cannot stop someone from manually deleting from that box.

 

If you have Whole Home DVR (all Genie setups, and some early adopters without Genie) then you can set each HDDVR so that recordings cannot be deleted from the other rooms. This would be another way to protect recordings. Clients are just extensions of the Genie so cannot be separated from access.

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Contributor

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1 Message

3 years ago

Wow... we just switched to DT a few weeks ago and I was wondering this I hate I swirled from Dish now because you can recover deleted shows with a few days before they are permanently deleted DT hurry and fix this problem please!!
Juniper

ACE - Expert

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20.3K Messages

3 years ago

Sorry, Directv DVRs have not had an option to undo a delete. The only recoverable method for a deleted program is to record it again from live tv or downloading it from On Demand if it is available. Have been seeing this request more often lately so it might be something they are starting to look into, but nothing mentioned as of yet.

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(Included after every post)
I am a customer, not an employee. This is a public forum.
For official support call DirecTV 1-800-531-5000 or AT&T 1-800-288-2020.
www.directv.com or www.att.com
Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
donfami

Teacher

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20 Messages

3 years ago

In response to TexasBrit, MJones, and Juniper:

 

The greatest tragedy of this, as I mentioned in a separate thread of mine regarding a similar issue regarding DVR content, is that this is almost a fatal flaw for what is otherwise a stellar satellite service provider. Other satellite service providers that offer DVR services provide means to its consumers in which deleted shows can be recovered, but DIRECTV, to my knowledge, has never taken steps to do the same.

 

Some programs I let go of by choice, and others begrudgingly, but quite a few were purged without my consent, as I mentioned above -- and as was suspected, our consumed space on the DVR was unrelated to our problems, and now, we've lost a lot of recordings unnecessarily, I especially. I wouldn't have even objected to AT&T and/or DIRECTV giving referrals to reputable data recovery firms in customers' local areas as a means of covering this gap until future DVR models are equipped with means to manually restore lost content -- after all, you don't permanently lose files on your computer as soon as you move them into the Recycle Bin, and yet once recordings are deleted from your DIRECTV DVR playlist, they're hopelessly gone forever. Utterly unfair.

 

Nonetheless, I thank each responder here for giving it to me straight, that is, unless someone on this forum has yet to reply with a solution unknown to the rest of us. Frankly, if any one or handful out of the millions of DIRECTV customers were willing to circulate a petition of some kind to spur this sorely-needed and long-overdue type of change with its developers, I doubt that I would be alone in agreeing to sign it, perhaps even the three users here who cared enough to reply on this thread would have reason to, as well.

 

I won't close the discussion because I'm sure someone in the corporation may see this. Plus, I know I'm not the first, nor will I be the last, to push this issue. Yes, I was expecting this letdown, but perhaps some good can finally come out of this once and for all.

shannon02

ACE - Expert

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19.9K Messages

3 years ago

There is one DTV receiver that will allow recovering deleted recordings it is the THR22 but it doesn't do Whole Home and there have been problems with it connecing to the internet.

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donfami

Teacher

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20 Messages

3 years ago

In reply to shannon02:

 

Seemingly another flaw: a DVR that can recover deleted shows, but no Whole-Home capabilities and problems with Wi-Fi? Ugh...who controls this stuff? It really needs work.

shannon02

ACE - Expert

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19.9K Messages

3 years ago

The THR22 is based on the HR22 and it never had WiFi and it uses the TiVo software that never had Whole Home.

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Juniper

ACE - Expert

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20.3K Messages

3 years ago

The THR22 is a Tivo based DVR for people who just can't live without the familiarity of how Tivo lays out its information. Not being Whole Home DVR, by my understanding is the legal rights are only allowed on Directv proprietary equipment, not to be shared with an outside company (in this case Tivo). Since there has not been another Tivo based DVR made for Directv since, it is assumed that partnering again just didn't work out.

 

I agree that similiar to on our computers a "Recycle Bin" kind of idea would be nice. Until such a change is made, if ever, we should understand that "Delete" means what it says.

-------------------------------------------------------------------------------
(Included after every post)
I am a customer, not an employee. This is a public forum.
For official support call DirecTV 1-800-531-5000 or AT&T 1-800-288-2020.
www.directv.com or www.att.com
Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
donfami

Teacher

 • 

20 Messages

3 years ago

 In reply to shannon02 and Juniper:

 

Admittedly, I'm kind of a novice on the updates on equipment models and the like, so thanks for explaining it, firstly. Also, forgive my frustrated undertones -- I would hate for you fellow users to think I was killing the messenger.

 

In the incident I explained, our faimly kind of panicked in our response to the malfunction, and we just did whatever our house-call tech suggested, as I believe most consumers do in such an instance. I was more reserved, even though some of my parents' panic bled into me, and I ended up deleting programs I rather wouldn't have, and only after I addressed the initial problem (our receiver is dealing with another problem at the moment -- you're aware of it if you've followed my other threads) did we regret the ham-handed response for what was a simple fix. If a mechanism existed in which a permanent deletion could be delayed, it would be useful to avoid situations like this: for example, performing a receiver reboot from the remote control requires pressing the DASH button (-) to confirm the action...that could be a way to slow the process down long enough to have second thoughts.

 

Unfortunately, I don't know about the shortcomings of the THR22, as we have an HR24 and an HR54 Genie, but apparently its enough to annoy anyone, no matter the model. I can only hope it's an issue that will be addressed in the very near future, rather than be overlooked or ignored -- I'm not the first to bring this issue up, and already know I'm not the last, since others have already asked this very same question after I did.

 

 

Thanks for your responses,

donfami

shannon02

ACE - Expert

 • 

19.9K Messages

3 years ago

DTV hasn't fixed this in 20 odd years so don't hold your breath.

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Tutor

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1 Message

3 years ago

This needs to be corrected and added as a patch to the flash of all models of their DVR.  There is simply no excuse for this nonsense, especially given the accidental issuuing of 'delete the entire folder' commands because the screen updated itself at the same moment that you pressed the red button on the remote to delete 1 program, and it deleted the entire folder of said program.  This nonsense is unconsionable.

Contributor

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1 Message

3 years ago

I had a small panic myself this morning after I accidentally pushed the wrong button. So I jumped online and this thread is the first one I came across. Unfortunately it didn't help. I kept looking and came across another thread on the same thing and got an answer that helped me. Not sure if it will you or not. The answer was to go to managing recordings scroll down and go into history than look to see if your program is still there and hasn't been pemanately deleted, then just hit keep and it comes back. Maybe this will help or maybe I'm totally computer illiterate.

Contributor

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1 Message

3 years ago

Thanks LMize 1992 for that option but it did not give me the Keep option but someday it may!

Tutor

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2 Messages

3 years ago

Seriously? There is no way to recover a deleted show on the DirectTv system? If thats correct, its ridiculous. I can tell you one thing for sure, if we had it to do over again we would never have switched from DISH to DirectTv. We have had nothing but problems with DirectTv. Their customer service is impossible to get ahold of much less get any support/help from. Programming issues like not being able to recover deleted programs, which to me, that feature should be a basic function of the system, how could it not be?! Plus, dont even get me started on the 'Protection Plus Plan' or whatever its called, that we are paying extra for each month thats suppose to repair or replace any electronic device we own within a certain amount of time. Good luck getting ahold of anybody at DirectTv to find out what the process is to get anything sent for repair/replacement. The 'Protection Plan' sounded great when the DirectTv repairman pitched it to us, however he managed to leave out vital details about usage of the 'Plan' which im sure would be some of the information a consumer finds out in the tiny print detail at the bottom of such plan agreement had we received such information. Bottom line, I WOULDNT recommend DirectTv to anyone, Period!