Skip to main content
AT&T Community Forums
Announcements
Learn how to Get the iPhone 12 Now!

Teacher

 • 

1 Message

Thu, Jul 5, 2018 5:13 PM

Recordings Disappeared from Playlist

Went into watch previous recordings in my playlist and a lot of the recordings that are always there are just gone. Some very old recordings are there, but newer recordings have totally disappeared.  What is the fix??

Responses

Accepted Solution

Official Solution

ATTHelpForums

Community Support

 • 

2.5K Messages

2 years ago

Hello Community,

 

We are aware of an issue where some DVR recordings are not displaying properly in your Playlist.  The good news is that they aren't gone, or deleted.

 

As a temporary workaround, you can:

  • Re-sort the playlist by pressing 0 on the remote control twice (re-sort the playlist first by alphabetical order, then by recording date order)
  • View the recordings in the specific category on the left side menu (arrow left and go to Sports, Movies, Kids, etc)

 

We apologize for the inconvenience as we work toward a resolution.

 

Thanks

 

Tim, AT&T Community Strategy

AT&T Help

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Accepted Solution

Official Solution

Constructive

Employee

 • 

14.7K Messages

2 years ago

@HoopGuruthe recordings are still there only the titles are missing, look at your hard drive space used. i have 20 recordings and now only 2 show up but my dvr is still 11% available

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Accepted Solution

Official Solution

litzdog911

ACE - Sage

 • 

53.3K Messages

2 years ago


@Shekie wrote:

Mine does this too, and when I change the sort order to alphabetical, it only shows A-L. I don't want to.get a new dvr because I have so many shows, but it's getting VERY annoying! 


A new DVR won't help.  It's a bug in the latest Genie DVR software.  Should be fixed in the next update. The "missing" recordings can also be found in the Genie's History Menu.

 

 

 

____________________________________
ACEs are customers too, NOT employees. Answers are based on experience. I strive to give honest answers, even if not always appreciated. If you posted personal information, please edit and remove.

For official support call DirecTV 1-800-531-5000 or AT&T 1-800-288-2020.
Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Tutor

 • 

1 Message

3 years ago

Most of my recordings on my HR54/500 suddenly disappeared within the  past 24 hours. My hard drive is now 92% free and was about 50% free yesterday. The content suddenly gone does not show under Manage Recordings/Recording hHistory as it should when deleted. I have spent an hour on the phone with Customer Service. They have no answers and when they ran diagnostics no errors were detected.

 

They have offered a new recorder. This is a really odd deal. I can’t help but wonder if the new software is the problem but they said no one else is reporting this issue.

litzdog911

ACE - Sage

 • 

53.3K Messages

3 years ago

This is usually a symptom of a dying hard drive.  If resetting the DVR (red button near access card) doesn't restore those recordings, then they're gone forever.  Replacing the Genie is recommended.  

____________________________________
ACEs are customers too, NOT employees. Answers are based on experience. I strive to give honest answers, even if not always appreciated. If you posted personal information, please edit and remove.

For official support call DirecTV 1-800-531-5000 or AT&T 1-800-288-2020.
Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Tutor

 • 

2 Messages

3 years ago

TV shows are disappearing from my DVR after about a month.  It only happens to first run programs from big networks like nbc and CBS.   My recording settings are "keep until disk is full" and I am only at about 40% capacity on the hard disk.  This does not happen with syndicated shows or movies.  What is going on?

Contributor

 • 

1 Message

2 years ago

For whatever reason, my playlist is not showing all my available programs.  I know I didnt lose them, still shows I have 30% free.  If I hit sort(the 0 key) twice sometimes they come back. Now I did the same thing it would not come up until I hit tv shows and sorted again and now everything is back.

Contributor

 • 

1 Message

2 years ago

I record a program and it appears in the playlist for a few days and then disappears. It usually reappears in a few days. Many recordings are just not displayed in the list when I want to watch them

Contributor

 • 

2 Messages

2 years ago

Programs that I have in folders keep disappearing even though I have NOT deleted them.  This has happened more than once.

jrpotts

Teacher

 • 

23 Messages

2 years ago

We have a tech coming this evening to replace the DVR.  Did your problem go away?  Seems if you reboot by pressing the red button on the DVR the playlist will be 'whole' for awhile, and then go away again. I hate losing the DVR with all the recordings on it.  They need to find a way to change out the DVR without having to lose the playlist.

Cstarman922

Employee

 • 

589 Messages

2 years ago

At the moment this is a known software issue. Temporarily exiting the playlist then opening it back up again should correct, or resetting the Genie as mentioned above should work if that does not. However, the main cause for this has been determined and a software patch is to be released.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
DNJ123

Teacher

 • 

18 Messages

2 years ago

Our play list keeps disappearing, we know the recorded shows are still there based on the percentage available.. but we can't see them.  We have refreshed both genies and reset them.  Sometimes that works and sometimes it doesn't and they reappear on their own.  This started happening a couple times in the past two weeks. 

Tutor

 • 

4 Messages

2 years ago

This happened to me even when I upgraded my equipment. I have called tech support many times but they are unable to help. I finally discovered that I would loose my playlist when ever I watched video on demand or any show I watched using my Wi-Fi. As soon as my video on demand was over I lost most of my playlist. The solution I found was to simply shut off my TV and my Direct TV receiver for 30 seconds or longer. Then turn the system back on and the playlist was back. I don't know why but I am guessing it is a software problem, because I never had this problem until we got the new Direct TV software upgrade a while back. Hope this helps you. I tried this on all of my TVs and found I had the same problem, but when I shut down the system using my remote control my playlist would return. 

Tutor

 • 

4 Messages

2 years ago

This happens when you watch video on demand. After watching your show if your playlist is gone simply turnoff your receiver using your remote and wait about 30 seconds and turn it back on. Your playlist should return.

tas3086a

Mentor

 • 

31 Messages

2 years ago

pressing 0 in ALL RECORDINGS  will display all recordings, but in alphabetical mode, but latest (default) will not show all .  as others have stated.

Get started...

Ask a new question