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Teacher

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1 Message

Thu, Aug 23, 2018 3:09 PM

Recorded Shows are Missing

They were here yesterday and are gone today. I have about 20% space left and all these recording were set as keep until I delete them. On the main screen it has the show as recently recorded under recordings and then when I go into the playlists it's not there. These shows have recorded over time, and there are about 20+ of them. This has also happened with another series on there. Sometimes they will magically come back, and I can watch the show for a day but then they disappear again. They are not just deleting on there own because they were all recorded in the last two weeks over the span of a few days, so that is not a proper explanation. Like I also said, sometimes they spontaneously come back. Or if I unplug my box and restart the system they come back. I dont want to trouble shoot this every week. Is there a software update that will solve this problem because I am quite annoyed with this. 

Responses

Accepted Solution

Official Solution

litzdog911

ACE - Sage

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53K Messages

2 years ago

It's a bug in the latest Genie software update.  Hopefully will be fixed soon.

 

 

____________________________________
ACEs are customers too, NOT employees. Answers are based on experience. I strive to give honest answers, even if not always appreciated. If you posted personal information, please edit and remove.

For official support call DirecTV 1-800-531-5000 or AT&T 1-800-288-2020.
Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Accepted Solution

Official Solution

litzdog911

ACE - Sage

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53K Messages

2 years ago

Yes, it's a bug in the current Genie software.  Should be fixed in the next update.  You can also find the "missing" recordings in the Genie's History menu.

 

____________________________________
ACEs are customers too, NOT employees. Answers are based on experience. I strive to give honest answers, even if not always appreciated. If you posted personal information, please edit and remove.

For official support call DirecTV 1-800-531-5000 or AT&T 1-800-288-2020.
Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Accepted Solution

Official Solution

ATTTimCS

Employee

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227 Messages

a year ago

Hi @Kgarcia387 and Community,

 

I wanted to provide an update on this issue and a few other things.  First and foremost, thank you for the continued feedback.  It is invaluable, and is helping us make the new UI better with each update.

 

Regarding your shows not appearing on all your boxes at all times, I hear you.  I am also a DTV subscriber and have had this issue myself.  Although there are a few workarounds like pressing "0" to sort or viewing the recordings on the sorted menus on the left side, we know that isn't ideal.  The good news is a fix is coming very soon.  I can't provide an exact date, but we are in testing right now, and the hope is we'll be updating your boxes in the coming weeks.

 

This next update will also have an update to the Play/Pause bar's size and transparency, among other improvements.

 

Thanks for your feedback and your patience.

 

Tim, AT&T Community Strategy

 

 

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Accepted Solution

Official Solution

litzdog911

ACE - Sage

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53K Messages

a year ago


@DirectvRcdGone wrote:
The main dvr now says 0% available and there are no recordings anywhere. I
can go through history though.

Push the red button near the access card to reset your Genie DVR.  It won't delete any recordings. 

 

Of course, if your DVR is actually full (0% available), then it may be automatically deleting older recordings to make room for new ones.  You may need to clean out some older recordings. 

 

____________________________________
ACEs are customers too, NOT employees. Answers are based on experience. I strive to give honest answers, even if not always appreciated. If you posted personal information, please edit and remove.

For official support call DirecTV 1-800-531-5000 or AT&T 1-800-288-2020.
Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
13dancer

Teacher

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2 Messages

2 years ago

When we go to "List" to view our recorded shows some of them are not showing up on in  "all recordings". If we scroll down to "TV shows" they are found there, but are not all included in "all recordings". What's going on?

Teacher

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1 Message

2 years ago

I can view all my recordings in the bedroom, on a basic receiver, but the DVR in the livingroom is not showing all recordings.

Strange....

13dancer

Teacher

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2 Messages

2 years ago

Thank you!

Tutor

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1 Message

2 years ago

Anyone know when they are "hoping" to fix this bug?

TexasBrit

ACE - Expert

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16.4K Messages

2 years ago

It's fixed in the latest beta test release so I expect it will get rolled out into production soon.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
sjohns10

Teacher

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13 Messages

2 years ago

How are you getting to recorded programs below the scroll limit?

I tried sort... no good

i tried search, but that does not search recordings, just ondemand/current-showings/etc

Is there a secret to getting a human on the phone for technical support?

thank-you!

litzdog911

ACE - Sage

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53K Messages

2 years ago


@sjohns10 wrote:

How are you getting to recorded programs below the scroll limit?

I tried sort... no good

i tried search, but that does not search recordings, just ondemand/current-showings/etc

Is there a secret to getting a human on the phone for technical support?

thank-you!


You can select and view the "missing" recordings using the Genie's History menu. 

 

 

____________________________________
ACEs are customers too, NOT employees. Answers are based on experience. I strive to give honest answers, even if not always appreciated. If you posted personal information, please edit and remove.

For official support call DirecTV 1-800-531-5000 or AT&T 1-800-288-2020.
Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Mentor

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3 Messages

2 years ago

I am usually able to find them able to find them off of the left side menu, "All recordings" is the default selection at the top of the list.  If I select a category underneath such as movies or TV shows the programs will show up there.  A new problem surfaced for me yesterday, I had multiple episodes of a TV show recorded, when I deleted an episode I just finished watching, the DVR cancelled the series and removed all the shows from my view under any categories.  I thought they were gone for good, but when I re-added the series to record, they all showed up again after the next episode recorded.  When I deleted another episode, the same thing happened.  This is unnacceptable !   I've been using Direct TV DVR's for many years, NEVER had any issues like this.   AT&T ruins everything they touch...

mbodo

Mentor

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21 Messages

2 years ago

Sometimes pressing 0 to sort will make some shows appear in the list, but it usually prunes other shows from the list .Ohwell. My family is tired of this. 

 

I really feel like I'm not getting what I paid for. Having to employ a workaround for a feature I'm paying for is quite the ripoff.

Contributor

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1 Message

2 years ago

Where is the history menu?

mbodo

Mentor

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21 Messages

2 years ago

List Button (remote), Manage Recordings (Side Menu), Recording History (3rd down in center)

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