Receiver looses connection every Thursday: Error code 721
I was contacted by AT&T telling me I would loose local channels if I did not upgrade to the Genie receiver. My service has been great and I have been a loyal customer for over 10 years. I had the Genie Gen 2 installed 5 weeks ago. The first Thursday night, I lost local channels and received an error code of 721 on every channel.
I had to re-boot my receiver and call DirecTV in order to get my service back.
I stayed on the line and spoke to a customer service rep, I am assuming outside of the US. I could not understand what they were saying to me and since my service was restored, I hung up - still not exactly satisfied. I was also having issues with freezing and pixelation. One out of the 4 agents I spoke with escalated the issue and explained how the 2 receivers worked together. I very much appreciated her help!
This is the FIFTH Thursday in a row that I have had the error code 721. I have contacted customer service every time. I had a tech come to the house to check on my receiver and satellite. He fiddled with it, one the of the "eyes" was out of alignment and changed my TV connection to HDMI3. However, I could barely understand a word he was saying.
We are unable to watch On Demand, it records the episode, but playback is constantly buffering. My tv says it is connected to the internet, however, still all issues as if it wasn't.
I am absolutely not satisfied! I am to the point where I would like our old receivers back until this is figured out!