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tas3086a

Mentor

 • 

31 Messages

Thu, Jun 20, 2019 8:54 PM

Receiver changing channels on it's own every 20 minutes

HR44 0x11b2 changes the channel every 20 minutes during certain periods of the day. Only on the TV attached to the HR44.

Have reset the Genie 2 times and problem continues.  Almost always changes to channel 5, but once went to a 500 level channel that requires a subscription.  Have verified that the remote(IR) was removed from the room to verify that it was not the problem. Nothing set to record anywhere when channel changes 

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Brand User
ATTHelp

Administrator

 • 

112.7K Messages

9 months ago

Hi @tas3086a,

 

Let us help! Sign in to the Troubleshoot and Resolve Tool to run diagnostics on your service and let us know what it says.

 

We'll be awaiting your response!

 

Aminah, AT&T Community Specialist

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tas3086a

Mentor

 • 

31 Messages

5 months ago

solved the problem.  Somewhere is settings is a HDMI Control option/setting. I turned it off and the problem stopped happening.

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