Received a call to upgrade SD box to HD box
I received a call telling me that I needed to upgrade my SD box to an HD box. I was told it was free. When I asked what type of box they were upgrading to the lady tells me it depends on the promotion available to me. I want a simple hd box like I had a simple sd box. I do not want to worry about a promotion because at the end of the promotion it ends up costing more. I already bought and paid for the sd box and don't want to pay for another box that Direct is making me change to. How do I get a simple HD box without paying for it? Direct is making me upgrade, I'm not asking for it.