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Sun, May 12, 2019 10:46 PM
Several times, a program hasn't recorded and it says it's due to a programming update (13). What is this? It NEVER happened until AT&T took over. Not once.
2 months ago
2 years ago
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This usually means that the station/network updated or changed their guide information. We recommend resetting your DIRECTV receiver to allow the guide to download the most up-to-date information. We apologize about the inconvenience!
Let us know if you have further questions!
Rury, AT&T Community Specialist
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This happened when I had the Vice Presidential Debate scheduled to record. I had planned on watching it later, but found that the scheduled recording had been cancelled. Sounds like a ploy.
We're sorry the recording was missed, @yzzub103.
Has this happened before? Are you seeing the same error mentioned here?
If you're not sure how to see the error you can go to List > Recording Manager (Top Right) > Recording History > Select the cancelled recording.
Let us know how we can help!
Raychel, AT&T Community Specialist
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