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J

New Member

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12 Messages

Sun, Oct 18, 2020 2:19 AM

Pixelation only on ABC

Hello,

 

This issue has been going on for a long time.  I have pixelation that happens every minute or two and last for a few seconds.

 

It only happens on ABC here in Austin.  

 

It also happens on both receivers I have.

 

What's the solution?

 

Jeff

Responses

Contributor

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9 Messages

a month ago

I received the HR54 box today to replace the HR44 and so far the problem is gone!

It may be our imagination, but the picture on all channels seems sharper too.

  Now the only minor issue is that we no longer have access to the recording that were on the 44.   I don't have to return the box as they told me to recycle it, so I could hook the 44 back up until we watch the shows we recorded.    I assume there is no way to transfer them.     If the problem returns, I will let you know!

Brand User
ATTHelp

Community Support

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140.2K Messages

a month ago

Hey, @singardia325. Glad to hear that the replacement got it working properly again!

 

As you assumed, there's no way to transfer the recordings directly between receivers. If you wanted to copy the recordings to watch when not using that receiver, you'd need to use a recording or capture device. For more info on this, you can check out this thread posted by a user with a similar question.

 

Let us know if you have anymore questions about this!

 

Ramses, AT&T Community Specialist

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New Member

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12 Messages

a month ago

I am the person who started this post.  

Here is my equipment info:

Genie Gen 3
Model: HR54-700
ID: (Edited as per community guidelines)
Serial #: (Edited as per community guidelines)
Access Card: (Edited as per community guidelines)

Genie Mini
Model: C51-700
Serial #: (Edited as per community guidelines)
Mac Address: (Edited as per community guidelines)

Again, this only happens on ABC.  There are no issues with audio.  I have refreshed and done the other things.

How can I solve this issue?

Thank You

(edited)

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