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Contributor

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4 Messages

Thu, Nov 26, 2020 4:39 AM

Pixelation on certain channels

Every minute or two I am getting brief pixelation and a short audio glitch.  It happens on some channels and not others.  From tonight, happens on: FX, HGTV, and our local NBC station.  Does not happen on: ESPN or local PBS station.  Been going on for a month or two.  Watching via main receiver which is a Genie HR54-700.  Have tried soft and hard restart as well as unplug, wait, and plug back in.  No change.  All connections seem solid.  Ideas?  

Thanks! 

TH

Responses

New Member

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2 Messages

2 months ago

Been having same problem with Hallmark channel and two others. Lots of posts on facebook about the Hallmark channel problem. Could be transmission problem and not your equipment...just guessing.

teetertotter

ACE - Teacher

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659 Messages

2 months ago

You can Menu>Settings>Info & Test.   Satellite test strengths should be 90+ or better, for example.    Your dish may have alignment issue or there is a small obstruction from the dish to the sky. 

Overcast day, rain, and snow, will effect some channels, as it passes by.  

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Brand User
ATTHelp

Community Support

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145.2K Messages

2 months ago

Hey, @timh_nc. We'd be glad to help with your channel pixilation.

 

Thanks for the help, @teetertotter!

 

We'd recommend checking the Satellite strength and alignment as they suggested. If that doesn't help, you may want to Refresh to resend channel information and authorizations, please keep in mind that refreshing is not the same as restarting.

Give it a shot and let us know how it goes!


Ramses, AT&T Community Specialist

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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
litzdog911

ACE - Sage

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53.4K Messages

2 months ago

Many of us are seeing this issue on several channels. It's not your equipment. Something is wrong with the satellite data stream for those channels. 

____________________________________
ACEs are customers too, NOT employees. Answers are based on experience. I strive to give honest answers, even if not always appreciated. If you posted personal information, please edit and remove.

For official support call DirecTV 1-800-531-5000 or AT&T 1-800-288-2020.
Award for Community Excellence 2020 Achiever*
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Contributor

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4 Messages

2 months ago

Appreciate all the replies here.  Litzdog interesting many are having the same issue, thanks.  Replying to others, I just refreshed so we'll see what that does.  In the meantime, my signal strengths:  (North Carolina, high overcast day, normally not a problem)

101

1-8  99 100 98 100 98 89 100 98

9-16 99 100 99 100 99 96 99 100

17-24 100 0 99 100 99 100 99 100

25-32 100 60 99 89 100 100 100 100

99(ca)

1-8  NA--->

9-16 95 95 96 95 96 96 96 95

17-24 96 95 96 95 95 95 95 96

25-32 NA--->

99(cb)

1-8  95 95 91 94 95 95 91 93

9-16 93 95 85 92 97 95 NA NA

17-24 NA--->

25-32 NA--->

99(s)

1-8  34 3 70 0 92 0 95 80

9-16 NA NA NA NA NA NA 83 99

17-24 38 19 100 100 38 41 84 82

25-32 NA--->

103(s)

1-8 NA--->

9-16 NA NA NA NA NA NA 95 50

17-24 0 0 35 47 97 95 95 95

25-32 NA--->

103(ca)

1-8 97 96 96 95 96 96 96 95

9-16 97 95 96 91 96 94 95 94

17-24 95 95 95 94 95 95 95 95

25-32 NA--->

103(cb)

1-8  98 97 95 91 95 95 95 91

9-16 95 95 94 93 95 95 NA NA

17-24 NA--->

25-32 NA--->

nabukl

ACE - Professor

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3.8K Messages

2 months ago

Those are excellent signals btw refreshing your receiver will do absolutely NOTHING to fix pixelation issues 


______________________________________________________
Former directv csr and tech support rep.
Proud Grandma of 3
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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
teetertotter

ACE - Teacher

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659 Messages

2 months ago

I will just mention that we live in Wisconsin and Hallmark channel, which we record most every day, has been just fine here, during those times mentioned above.  Also other channels that may have been mentioned, as wife and I move around quite a bit on his and hers TVs every day.  

We have been okay here with no pixilation's, which goes along with sound.  Our dish has pretty much a clear shot to the satellites.

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Brand User
ATTHelp

Community Support

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145.2K Messages

2 months ago

Hey, @timh_nc.

 

Thank you to all the ace agents for the useful information.

 

Let us know what happens after you refresh the receiver, we will be more than happy to help.

 

Marc, AT&T Community Specialist

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Contributor

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4 Messages

2 months ago

I refreshed the receiver a couple of days ago.  I don't think it made any difference.  Today I was getting pixelation on some channels but not others.  

litzdog911

ACE - Sage

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53.4K Messages

2 months ago

Like I said, it's not your equipment. It's a DirecTV satellite data feed issue. Only DirecTV can fix it.

____________________________________
ACEs are customers too, NOT employees. Answers are based on experience. I strive to give honest answers, even if not always appreciated. If you posted personal information, please edit and remove.

For official support call DirecTV 1-800-531-5000 or AT&T 1-800-288-2020.
Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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