Picture freezes frequently for a few seconds
I upgraded to Genie 2 a few months ago. I have the Genie2 - model HS17-100 and two Genie minis - model C61W-700. Since the install, I have had problems with the picture freezing for 2-3 seconds when ever it wants to. It doesn't matter the channel selected or if it is a recording. sometimes it will do it 5 or 6 times in an hour program. I was watching a program that I was recording & it froze up. I backed up the recording & it didn't record the freeze-up. I have called tech support 3 times and ran through their checklists to no avail. All 3 times I was told that the problem was being elevated up to someone higher and that I would receive an e-mail confirming this. I have yet to receive an e-mail addressing my problem. I did contact DTV on Facebook and a social media rep called me. He sent out a tech, who checked it out. He reset the software in the system and said to give that a try. He gave me his phone # and said to call if that didn't work. Well I have called him & called the social media rep and no calls in return. This is so aggravating that you pay good money and a lot of it for lousy service. I never had any problems before the upgrade and of course, you can't switch back. I hate to switch back to Dish (my only other choice where I live), but come January if I still have these problems, well, we will see.