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Tutor

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8 Messages

Tue, Mar 24, 2020 8:21 PM

Outage?

Turned on my TV this morning and the main box won't power up. I checked all cables, the client attached works. I used the trouble shooter on the app and it says my box is offline and they're "aware" of it. Aware of what? That my box specifically is not working or there's an outage in my area? I tried calling the main line, on hold for 1 hr 20 mins and then it hung up on me. Tried again just now and you can't even get through as all lines are clogged. How can I get my box to work?

Responses

nabukl

ACE - Professor

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3.2K Messages

2 months ago

Try unplugging from the power outlet for 20 seconds and plugging it back in.

______________________________________________________
Former directv csr and tech support rep.
Proud Grandma of 3
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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Tutor

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8 Messages

Tried that. Still a dead box.

Tutor

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8 Messages

It was determined that the power chord went bad. Unfortunately, when the tech went into my account, a known glitch in the program wiped out my discount program. Now myself and a customer rep have to monitor my billing to ensure it's corrected. This system (of one of the largest corporations) is so inefficient.
shannon02

ACE - Expert

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20K Messages

2 months ago

Clients don't work without the Genie having power.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.