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2 Messages
Old equipment
Two of three mini's do not work, third will not change volume, and main genie remote is intermittent, Why?
Responses
Juniper
ACE - Expert
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25.6K Messages
a month ago
What models are each of your "old equipment" boxes?
Which has what issue exactly?
Describe in full detail (symptoms, error message, etc.)
Verify coax is finger tight to each box.
Unplug power from all of them.
After a minute power up one at a time in a specific order.
Genie > WVB > Client > HDDVR > HD non-DVR
And for the remote issue, try fresh batteries. Also make sure the front of the Genie is unobstructed with the front panel clean (matters for IR mode).
(edited)
(Included after every post)
I am a customer, not an employee. This is a public forum.
For official support call DirecTV 1-800-531-5000 or AT&T 1-800-288-2020.
www.directv.com or www.att.com
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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shannon02
ACE - Expert
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22.1K Messages
a month ago
Your TV/soundbar/A/V system controls the volume not the mini.
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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bwiseman
New Member
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2 Messages
a month ago
If you program your remote to your specific TV it turns it on/off, adjusts volume, goes to apps on tv like Netflix, Amazon, Hulu. Had to replace mini genies and remotes for them.
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