Skip to main content
AT&T Community Forums
Daboyz22

Employee

 • 

2 Messages

Fri, Dec 16, 2016 1:16 AM

Not supported mode on hdmi

My tv all of the sudden displays not supported mode on my tv connected to an hr44 genie
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Responses

Accepted Solution

Official Solution

litzdog911

ACE - Sage

 • 

53.2K Messages

4 years ago

Have you tried resetting the HR44 using the red button behind the front panel access card door?  Do you see any of the startup menus on your HDTV?   You can also cycle the various resolutions using the front panel RES button. 

____________________________________
ACEs are customers too, NOT employees. Answers are based on experience. I strive to give honest answers, even if not always appreciated. If you posted personal information, please edit and remove.

For official support call DirecTV 1-800-531-5000 or AT&T 1-800-288-2020.
Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Accepted Solution

Official Solution

litzdog911

ACE - Sage

 • 

53.2K Messages

2 years ago

@Geodel, Component Video cables only provide video, not audio.  You also need to connect analog or digital audio cables from the DVR/Receiver to your TV.  The TV's Component Video Input should have adjacent Audio Inputs.  

____________________________________
ACEs are customers too, NOT employees. Answers are based on experience. I strive to give honest answers, even if not always appreciated. If you posted personal information, please edit and remove.

For official support call DirecTV 1-800-531-5000 or AT&T 1-800-288-2020.
Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
litzdog911

ACE - Sage

 • 

53.2K Messages

4 years ago

Perhaps you set the HR44 video output resolutions to a format that your HDTV doesn't support?  For example, some TVs don't support the 1080p format used for some PPV and OnDemand movies. So check the HR44's output resolution choices.  

 

You might also verify that the HDMI cable is connected properly, or try a different cable.  

____________________________________
ACEs are customers too, NOT employees. Answers are based on experience. I strive to give honest answers, even if not always appreciated. If you posted personal information, please edit and remove.

For official support call DirecTV 1-800-531-5000 or AT&T 1-800-288-2020.
Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Daboyz22

Employee

 • 

2 Messages

4 years ago

How do I change the resolution if nothing is displayed on tv
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Juniper

ACE - Expert

 • 

21.1K Messages

4 years ago

Menu > Settings & Help > Settings > Display > Resolutions

 

You also have a Resolution button (RES) on the front of the receiver if it is the HR44 you mentioned. (HR54 removed front panel controls).

 

If nothing at all shows, besides tv error message, reconnect the HDMI cord on both the HR44 and tv side, verify tv is set to correct input and red button reset genie (behind access card door). You may need to reset the tv by unplugging it for at least 15 seconds. If available try another HDIM cord, and another HDMI port if your tv has one. Some things to try to see if the issue is the tv, the Genie, or the HDMI cord inbetween.

-------------------------------------------------------------------------------
(Included after every post)
I am a customer, not an employee. This is a public forum.
For official support call DirecTV 1-800-531-5000 or AT&T 1-800-288-2020.
www.directv.com or www.att.com
Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Contributor

 • 

1 Message

2 years ago

No not helpfull at all. I was told by a DTV Service Technician to chance to component connections. I did this and it worked if you want to watch the picture without sound. Then the Technician said to unplug the HDMI cable then plug it back in. That this was what I had to do, It is now working that way. It is not the fix it's just an inconvenient bandage to get me by. I want the real fix soon!!   

shannon02

ACE - Expert

 • 

20.2K Messages

2 years ago

Does your TV have the latest software?

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Contributor

 • 

1 Message

2 years ago

so i had this happen.  my fiance found out after an hour of working and messing the RES got changed from 1080 to 480.  Our TV is set to 1080.  give it a try and see if it helps you out.

Contributor

 • 

2 Messages

9 months ago

Received the “Your TV does not support this program’s content protection....”  A few years ago the same thing happened and the tech connected component cables.  I called technical support and she said the TV probably updated its software (true) and doesn’t recognize the component cables.  She said the “work around” was to turn the TV off and on in rapid succession.  We attempted this and it doesn’t seem to work.

 

Any other resolutions?  Thank you in advance.

Get started...

Ask a new question