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Contributor

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1 Message

Mon, Jan 7, 2019 12:55 AM

No SIgnal from Mini Genie

I am getting no signal from my mini genie on my main TV.  When I reset the genie box, I get the "receiver is starting up this may take a while" for a few seconds and then there is no signal on the TV.  The bedroom TV is working fine.

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Brand User
ATTHelp

Administrator

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111.6K Messages

a year ago

Hi, @bil_m.

 

We can help you with your "No Service" error message on your Genie receiver. We understand that you have already reset your receiver. We have put together a few more troubleshooting tips to help you. Please rad through the article we've created just for this entitled "DIRECTV error message: No Signal". Please let us know if these three steps help you.

 

Ariel, AT&T Community Specialist

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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Contributor

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1 Message

a year ago

This article will not open. Can you please post the steps to resolving this issue. 

New Member

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5 Messages

If no signal is happenning to mini genie you have done with all those input checks, unplug/replug of hdmi cable, even changing the hdmi port on tv.or changing the hdmi cable. All you need to do now is to press the power button on the box for 10 secs.then release. This will fix the issue. This happens esp.if your box is connected to smart tv or if dtv send software updates on the genies. Pressing power button for 10secs will reset the box to its default setting.making its way to work like new box. Try it out and i can assure you.this will work.

New Member

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5 Messages

15 days ago

If no signal is happenning to mini genie you have done with all those input checks, unplug/replug of hdmi cable, even changing the hdmi port on tv.or changing the hdmi cable. All you need to do now is to press the power button on the box for 10 secs.then release. This will fix the issue. This happens esp.if your box is connected to smart tv or if dtv send software updates on the genies. Pressing power button for 10secs will reset the box to its default setting.making its way to work like new box. Try it out and i can assure you.this will work.
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