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rsforkner

Scholar

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99 Messages

Wed, Nov 6, 2013 11:50 PM

No Internet Connection with Android GenieGo App

I have been patiently waiting for GenieGo OOH support on Android. I downloaded the latest app to my tablet (Samsung 10.1) and it works great. My phone (Droid RAZR) is another story.

After the app auto-updated I started it and it says I'm not connected to the Internet. I have Verizon 4GLTE with a full set of bars. Additionally all kinds of other app like the browser and e-mail work just fine. After messing with that for an hour I uninstalled the app and installed a new copy. It ask me to log-in to my DTV account. Now I get a message saying, "You are not connected. (POSIX/51)"

I assume that is still a no Internet connect message. A Google search was a dead end. A search in the DTV site gave, "No results were found for "POSIX51".


Does GenieGo not support streaming over 4GLTE?


An interesting side note. I set up the phone as a WiFi hot spot (tethering) and connected to it with the tablet and it worked perfectly just as I expected so I know the 4GLTE connection is capable of streaming the GenieGO signals.


Does anybody know if the Android version of GenieGo does or does not recognize 4GLTE as a legitimate Internet connection?


Thanks,

Bob

Responses

Accepted Solution

rsforkner

Scholar

 • 

99 Messages

7 years ago

OK, I found the final solution to the problem...

In the Settings is "Streaming Options". Then a check box "Streaming on Cellular".

The default is: UNCHECKED, so no 4GLTE streaming.

Now here is the kicker. You can't log-in if that box is not checked and thus, you can't get to the settings.

You MUST connect via WiFi first, sign in, and then go to settings and check the box. Now you can turn off WiFi or leave home and GenieGo works just fine on 4GLTE.

For those that were concerned about data charges there is a warning if you are streaming on cellular.

Hooray!

Bob

PS I am disappointed that DTV Support didn't know or tell me about this "feature"

litzdog911

ACE - Sage

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53.2K Messages

7 years ago

I'm pretty sure that Verizon doesn't support DirecTV's video streaming over their 4G network.  You must have a WiFi connection instead.

____________________________________
ACEs are customers too, NOT employees. Answers are based on experience. I strive to give honest answers, even if not always appreciated. If you posted personal information, please edit and remove.

For official support call DirecTV 1-800-531-5000 or AT&T 1-800-288-2020.
Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
rsforkner

Scholar

 • 

99 Messages

7 years ago

Interesting and thanks for the thought. You can be sure I'll have a talk with them soon. I have some errand to run tomorrow and will be driving right by their store. I'll see what they have to say.

If they don't I'll have to let them know I'll be rethinking my service after more than 10 years.

Bob

dcd

Expert

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22.6K Messages

7 years ago

Take a look at the link and you'll see the following: "stream your shows instantly anywhere you have a Wi-Fi connection".  I don't think the GenieGO OOH is designed for 4G and if that's the case no need to be upset with anyone.

Watch Recorded TV Shows on Mobile with DIRECTV GenieGO - DIRECTV

rsforkner

Scholar

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99 Messages

7 years ago

I disagree. With the last update from Google Play (November 5, 2013) I find the following:

DIRECTV GenieGO
DIRECTV, LLC - November 5, 2013

What's New
- Now instantly stream recordings on your HD DVR anywhere you have an Internet connection without having to be on the home network. Just click “Watch Now” on any program in your Playlist to start watching instantly.

https://play.google.com/store/apps/details?id=com.directv.application.android.go.production&hl=end

(Can't get the link insert to work here.)

In addition, it works fine on my tablet when it is connected to any network,, even public networks, away from home. It is only when the phone is using 4GLTE for its Internet connection that it doesn't work.

I stopped at the Verizon store but they were so busy I left. I'll send an e-mail off to their support and see what they gave to say.

Not giving up, yet.

Bob

litzdog911

ACE - Sage

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53.2K Messages

7 years ago

It's not just Verizon.   I think the GenieGo App limits Out-of-Home streaming to WiFi connections to avoid shocking users at how much of their data downloads they've used.  Stream video files can easily chew up a few GBytes of your data allowance. 

____________________________________
ACEs are customers too, NOT employees. Answers are based on experience. I strive to give honest answers, even if not always appreciated. If you posted personal information, please edit and remove.

For official support call DirecTV 1-800-531-5000 or AT&T 1-800-288-2020.
Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
rsforkner

Scholar

 • 

99 Messages

7 years ago

Once again someone or some company telling me that they know better what is best for me? If I want limits then I should be the one to decide, not DTV.

More and more I feel like DTV ripped me off with GenieGo by telling me half-truths and possibly outright lies.

I wonder if the Apple folks are having this same problem. Anybody out there?

Bob

litzdog911

ACE - Sage

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53.2K Messages

7 years ago

Huh?  Apple doesn't offer anything like GenieGo :smileyconfused:

____________________________________
ACEs are customers too, NOT employees. Answers are based on experience. I strive to give honest answers, even if not always appreciated. If you posted personal information, please edit and remove.

For official support call DirecTV 1-800-531-5000 or AT&T 1-800-288-2020.
Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
rsforkner

Scholar

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99 Messages

7 years ago

There is a link on the iTunes store to install an app called: DIRECTV GenieGO

Must be a scam.....

Bob

peds48

Expert

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36.2K Messages

7 years ago

Huh?? a Scam?? what are you referring to?

rsforkner

Scholar

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99 Messages

7 years ago

litzdog911 said that Apple (iPhone) doesn't support GenieGo.


I guess I was getting a little frustrated and sarcastic since there is a GenieGo app on the Apple Store.


I have contacted both DTV and Verizon support. I guess I'll see what they have to say.


The DTV Android app on Google play says any Internet connection, no wifi needed. That sounds like 4GLTE to me.


Bob

litzdog911

ACE - Sage

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53.2K Messages

7 years ago

No, I did not say "Apple (iPhone) doesn't support GenieGo"

I said that out-of-home streaming is not supported via LTE network, only WiFi.   My GenieGo app works fine on my iPhone and iPad via WiFi.

____________________________________
ACEs are customers too, NOT employees. Answers are based on experience. I strive to give honest answers, even if not always appreciated. If you posted personal information, please edit and remove.

For official support call DirecTV 1-800-531-5000 or AT&T 1-800-288-2020.
Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
dcd

Expert

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22.6K Messages

7 years ago

You're right, the website link you offered does specifically say "Stream recordings from your HD DVR outside your home, requires an active 3G, 4G or Wi-Fi Internet connection." for the Android App.  The Directv site that I referenced indicates that only a Wi-Fi connection would work.  I'll leave it to others to test out the 3G or 4G connection for streaming.  I think if this is a fact then there will be a lot of folks overusing their restricted 3G and 4G systems.

peds48

Expert

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36.2K Messages

7 years ago

Yes, Android just got a MAJOR update, not only does it allow OOH, streaming, but DirecTV also remove the WiFi restriction which iOS still has

rsforkner

Scholar

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99 Messages

7 years ago

Late last night I received a note from DTV support indicating that the issue has been sent up to the next level of support. At this time I am taking a wait-and-see attitude.

Bob

PS excess data usage -- That kind of thing should not be a DTV problem, that's a user issue. As for me, I get 10 Gb a month.Several carriers advertise unlimited text and data with their plans.

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