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Teacher

 • 

6 Messages

Thu, Dec 28, 2017 7:08 PM

New TV will not connect to Directv

Received a new Insignia Roku Smart TV for Christmas.  When we went to hook it up, it will not connect to the Genie Directv using the hdmi cable.  Keep receiving the message : Satellite Tv , no signal (are you on? ). Why will it not connect?  We did check the hdmi cable and it is good.

Responses

Accepted Solution

Official Solution

Teacher

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6 Messages

3 years ago

Thank you for all your suggestions, but we found the problem to be a bad
HDMI cable.
litzdog911

ACE - Sage

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52.7K Messages

3 years ago

Try different HDMI Inputs on your TV.

Genie is powered ON, right?

____________________________________
ACEs are customers too, NOT employees. Answers are based on experience. I strive to give honest answers, even if not always appreciated. If you posted personal information, please edit and remove.

For official support call DirecTV 1-800-531-5000 or AT&T 1-800-288-2020.
Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Teacher

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6 Messages

3 years ago

Have tried all three hdmi ports and get the same message.
shannon02

ACE - Expert

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18.5K Messages

3 years ago

Is the TV set for HDMI input?

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
litzdog911

ACE - Sage

 • 

52.7K Messages

3 years ago

Well, that message is coming from your TV.  I'm surprised that it would use the same message regardless of which HDMI connection you're using.  How does it know that it's the "satellite TV"?

____________________________________
ACEs are customers too, NOT employees. Answers are based on experience. I strive to give honest answers, even if not always appreciated. If you posted personal information, please edit and remove.

For official support call DirecTV 1-800-531-5000 or AT&T 1-800-288-2020.
Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Teacher

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6 Messages

3 years ago

It's named Satellite TV (HDMI2). I have no problem connecting to anything
else like Netflix, Comedy Central, etc. It will not connect to Directv, It
will let me get Directv NOW, however I do not want that, I just want my
regular Directv.
litzdog911

ACE - Sage

 • 

52.7K Messages

3 years ago

What are the other HDMI Inputs names?  Have you tried those also?

Also, what model Genie do you have?

____________________________________
ACEs are customers too, NOT employees. Answers are based on experience. I strive to give honest answers, even if not always appreciated. If you posted personal information, please edit and remove.

For official support call DirecTV 1-800-531-5000 or AT&T 1-800-288-2020.
Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Teacher

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6 Messages

3 years ago

The names are HDMI1 and HDMI3. We have tried all three HDMI ports. Our
main dvr receiver is a Genie Gen 2, and we have two Genie minis. The one
we are trying to connect to is a genie mini. Our acct # is ***.

[Edited for privacy. This is a public forum. Please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]

litzdog911

ACE - Sage

 • 

52.7K Messages

3 years ago

What Mini Genie model numbers?

Is the other Mini Genie working OK?  If so, try connecting that Mini Genie to this TV and see what happens.  

 

 

____________________________________
ACEs are customers too, NOT employees. Answers are based on experience. I strive to give honest answers, even if not always appreciated. If you posted personal information, please edit and remove.

For official support call DirecTV 1-800-531-5000 or AT&T 1-800-288-2020.
Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Teacher

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6 Messages

3 years ago

The mini genie model # is C51-500

Yes, we tried the second genie mini and got the same thing, no connection.
mdram4x4

ACE - Master

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8.7K Messages

3 years ago

make sure you are changing to the hdmi port, not tryin to use an rvu funtions

 

consult the tv manual


----------------------------------------------------------------------------------------------------------------------
Anything below the is a signature :
Note: This is a customer to customer forum, I am just a customer. Employees are identified as such.
Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
litzdog911

ACE - Sage

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52.7K Messages

3 years ago

I both Mini Genies have this problem on that TV, then it certainly points to a problem with that TV.  Not sure what else to suggest. 

____________________________________
ACEs are customers too, NOT employees. Answers are based on experience. I strive to give honest answers, even if not always appreciated. If you posted personal information, please edit and remove.

For official support call DirecTV 1-800-531-5000 or AT&T 1-800-288-2020.
Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
b52pooh

Guru

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291 Messages

3 years ago

Just as a last resort, is there a setting in the TV menu to turn off auto selection of input? Or something like that? That way you can set the input manually.  The NETFLIX and Comedy channels you are able to select sound like Smart TV internet connections that have nothing to do with the HDMI inputs on the TV.  Do you have any other devices plugged in to the HDMI ports, i.e. Firestick, etc?

 

litzdog911

ACE - Sage

 • 

52.7K Messages

3 years ago

@necedah, thanks for the follow up.  Of course, your first post stated that you had verified that the HDMI cable was good.  Glad you figured it out after all.  

____________________________________
ACEs are customers too, NOT employees. Answers are based on experience. I strive to give honest answers, even if not always appreciated. If you posted personal information, please edit and remove.

For official support call DirecTV 1-800-531-5000 or AT&T 1-800-288-2020.
Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Takije

Mentor

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15 Messages

2 years ago

Bet you wish now that you never connected to DTV with this horrific update.