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3 Messages

Fri, Jul 3, 2020 10:37 PM

New irritating menu pop-up in HR57-700 0x13af. How to disable?

An info message pops-up frequently when navigating the menu and usually doesn't close on its own.


The message:


"Press select for Channel List View, press play/pause to tune channel"


Doesn't DirecTV test this crap before releasing new software?


Brand User

Community Support


127.2K Messages

a month ago

Hi, @dougk5az.


At this time, there's no option to disable the information pop ups. However, we appreciate you for reaching out and sharing your feedback! This helps us learn what customers like and dislike, and figure out what we can do to accommodate everyone.


If you have any other questions or concerns, don't hesitate to reach back out!


Aminah, AT&T Community Specialist

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3 Messages

I accept that this feature was introduced without a way to disable it. I just question the development team's logic in implementing something that would help few and irritate many.  Please add a way to disable this pop-up.


BTW, this is for the the HR54-700.


ACE - Sage


53.2K Messages

a month ago

HR57?  Or do you mean HR54?


ACEs are customers too, NOT employees. Answers are based on experience. I strive to give honest answers, even if not always appreciated. If you posted personal information, please edit and remove.

For official support call DirecTV 1-800-531-5000 or AT&T 1-800-288-2020.
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