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Anonymous

New Member

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25.7K Messages

Wed, Nov 1, 2017 11:42 AM

New Directv GUI - ATTROCIOUS DISASTER! - Are you kidding me?

 

*** WHO DESIGNED BETTER YET APPROVED THE NEW DIRECTV GUI MENUS THAT APPEARED ON MY DVRS TODAY?

because they need to be fired!

 

WOW Directv???? You couldnt come up with anything better than that BLAND DISMAL ATTROCIOUS design of a menu?

 

Thank you for ruining my TV experience. Not joking! Not happy either!

Good Work !

Responses

Anonymous

New Member

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25.7K Messages

3 years ago

Honestly, I really can't remember. It was on an older receiver.
gmarengo

Teacher

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12 Messages

3 years ago

Another user who thinks the new GUI is horrible, and so does my wife. It used to be easy to delete a recorded show that we didn't want to watch, and the display is now incredibly SLOWWWW... I signed up to this group simply so I could vent my feelings about the change, and now I'm off to call DirecTV.

I suggest everyone else do the same - they should at least change it so we can CHOOSE which GUI we prefer.

gmarengo

Teacher

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12 Messages

3 years ago

"We are experiencing higher than normal call volumes" - yeah, no kidding.

Mentor

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9 Messages

3 years ago

I hope you have better results in convincing the service rep at DirectTV to take action to revert the menu format to pre update. I did mention to the person I spoke with to expect more calls from dissatisfied customers. Good luck.
mdram4x4

ACE - Master

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9K Messages

3 years ago


@Sandfisher wrote:
I hope you have better results in convincing the service rep at DirectTV to take action to revert the menu format to pre update. I did mention to the person I spoke with to expect more calls from dissatisfied customers. Good luck.

the rep cant do anything, other than log your complaint

a new software version would need to be pushed to change the gui


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Teacher

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3 Messages

3 years ago

Woke up on Wed. Nov. 1 and saw this on my mini first then the Genie, terrible, no warning just there, contacted DTV via chat and was assured there was no new screen. Said they would send out a tech. to fix my issues. No tech. no call. I the did a chat today Thurs. Nov. 2,  I really complained, no denial of new screen, I said I couldn't read it (60" TV)  First chat person said oh just change the resolution.  The second chat went better I was told they were going to have tech. service change my receiver back to the old menu

they are going to send me an Email once its done and will take up to 24 hours to change. I will see, also:would encourage everyone who doesn't  like new guide to contact Directv customer support and ask to have old one put back. I questioned as to why we weren't informed about the change and there was not reply on this they dropped to ball big time.  New guide not thought out to well - they didn't even tell anyone how to use. I am a techie  and found it hard to get around on. Head should roll.

mdram4x4

ACE - Master

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9K Messages

3 years ago


@Bbouch wrote:

 The second chat went better I was told they were going to have tech. service change my receiver back to the old menu

they are going to send me an Email once its done and will take up to 24 hours to change. I will see, also:would encourage everyone who doesn't  like new guide to contact Directv customer support and ask to have old one put back. I questioned as to why we weren't informed about the change and there was not reply on this they dropped to ball big time.  New guide not thought out to well - they didn't even tell anyone how to use. I am a techie  and found it hard to get around on. Head should roll.


the old guide cannot be put back, not possible without a software change from directv

a tech cant change it.

this has been talked about for a long time

att wants all thier services to look the same, regardless of platform

this is just a first step


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Anything below the is a signature :
Note: This is a customer to customer forum, I am just a customer. Employees are identified as such.
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Contributor

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1 Message

3 years ago

I have people in my household that CANNOT READ the new guide.  The font is so small and in horrible contrast against the dark background that it is creating a major issue. 

 

How do I switch back to the original guide so that can SEE THE TEXT THAT IS ON THE MENU???

litzdog911

ACE - Sage

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53.3K Messages

3 years ago


@metro31 wrote:

I have people in my household that CANNOT READ the new guide.  The font is so small and in horrible contrast against the dark background that it is creating a major issue. 

 

How do I switch back to the original guide so that can SEE THE TEXT THAT IS ON THE MENU???


@metro31, as stated here several times, there's no going back.  I provided a link earlier to a guide at Solid Signal that describes the GUI changes and new features.  You'll have to get used to it, or switch service providers.  

____________________________________
ACEs are customers too, NOT employees. Answers are based on experience. I strive to give honest answers, even if not always appreciated. If you posted personal information, please edit and remove.

For official support call DirecTV 1-800-531-5000 or AT&T 1-800-288-2020.
Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Tutor

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1 Message

3 years ago

Is there a way to revert back from the latest format update?  My Dad has macular degeneration and is nearly blind (82 years old).  He can get around the menus because he's familiar with where they are.  He's so frustrated now cause he can't find anything since this update. Can I somehow get him to the old layout?  Otherwise this just won't work for him.

 

 

nabukl

ACE - Professor

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3.7K Messages

3 years ago

Unfortunately , no, that would have to be done by the enengineering department IF they decide to, but more than likely that WON'T happen 


______________________________________________________
Former directv csr and tech support rep.
Proud Grandma of 3
Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
litzdog911

ACE - Sage

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53.3K Messages

3 years ago

There's no way to go back.  

____________________________________
ACEs are customers too, NOT employees. Answers are based on experience. I strive to give honest answers, even if not always appreciated. If you posted personal information, please edit and remove.

For official support call DirecTV 1-800-531-5000 or AT&T 1-800-288-2020.
Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Tutor

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4 Messages

3 years ago

We called Tech support and they are sending out a technician to hopefully change it back to old format tomorrow! 

nabukl

ACE - Professor

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3.7K Messages

3 years ago

Sending a tech out is a complete waste of time,  the tech WON'T be able to change it back


______________________________________________________
Former directv csr and tech support rep.
Proud Grandma of 3
Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
mdram4x4

ACE - Master

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9K Messages

3 years ago

you can get an hr24, or try for an hr34 genie

they ddid not get the new menus

 

warning. they are slow receivers, and older models

 

you would have to find them yourself, maybe a local retailer would have some old stock

cost would be between you and the retailer


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Anything below the is a signature :
Note: This is a customer to customer forum, I am just a customer. Employees are identified as such.
Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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