Anonymous

New Member

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25.7K Messages

Wed, Nov 1, 2017 11:42 AM

New Directv GUI - ATTROCIOUS DISASTER! - Are you kidding me?

 

*** WHO DESIGNED BETTER YET APPROVED THE NEW DIRECTV GUI MENUS THAT APPEARED ON MY DVRS TODAY?

because they need to be fired!

 

WOW Directv???? You couldnt come up with anything better than that BLAND DISMAL ATTROCIOUS design of a menu?

 

Thank you for ruining my TV experience. Not joking! Not happy either!

Good Work !

Responses

Anonymous

New Member

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25.7K Messages

3 years ago

20171101_185028.jpgWhat A Freakin JokE!20171101_185323.jpgMindblowing Creativity!20171101_184902.jpgDisaster GUI ! Beyond Painful to scroll through!20171101_185433.jpgNice to see all the $$$$ go into the services!

tae111

Scholar

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128 Messages

3 years ago

Yeah the new format is horrible. I was immediately looking for a way to go back to the old guide. So far the genie in the TV room is the only one effected. The older dvr upstairs still has the old guide. It's definitely not an improvement at all. Too bad they don't give you a choice on which one to use. They probably know that no one would choose the new one. Another example of a large company jamming their visions down your throat weather you like it or not.

tae111

Scholar

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128 Messages

3 years ago

Plus it's fugly! 

Anonymous

New Member

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25.7K Messages

3 years ago

This is beyond frustration because when ideas like this are so poorly executed to the consumers, guess who pays for it ?

I am sure we will see a RATE increase for this messup.


This should have NEVER EVER been allowed or approved for a major nationwide rollout.

 

 

Anonymous

New Member

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25.7K Messages

3 years ago

--- spoke to Tech Support asking for a software downgrade and oddly enough, it was hinted I was not the only one requesting this.
After a few transfers back and forth, I wont mention any specifics but it looks like DTV is getting hit hard from this one w/customers.

Truthfully they should. Seriously is it so hard to get anyone to use their brain when doing things like this?

 

Lets not forget the TIVO disaster that happened in early 2000 when they lost 10 million customers by forcing their own brand of crappy DVR upon us.
Eventually DTV GUI and options caught up ....10 years later....

 

I am looking into getting alt services now as we speak.

litzdog911

ACE - Sage

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53.2K Messages

3 years ago

Lots of tips and pictures on how to deal with the new Genie GUI in the Solid Signal blog that I posted a link to above.  

 

We went through this same frustration when the current GUI replaced the older GUI several years ago.  Experienced customers will have the hardest time adapting, while newer customers won't realize it's different.  And it will be tweaked over time.  

____________________________________
ACEs are customers too, NOT employees. Answers are based on experience. I strive to give honest answers, even if not always appreciated. If you posted personal information, please edit and remove.

For official support call DirecTV 1-800-531-5000 or AT&T 1-800-288-2020.
Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Tutor

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1 Message

3 years ago

Anyone figure out how to change the new format guide size, the accessibility font changes don’t seem to work 

Mentor

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9 Messages

3 years ago

I find it hard to believe DirectTV found it necessary to make a change. I am struggling to find how the change made the menu better than the old. To make change for the sake of making change is mind boggling.

Signed,
Really disappointed customer. You are sure making it easy for me to consider alternative choices.

Teacher

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10 Messages

3 years ago

I can't add my favorite sports teams. 1203 is "unavailable". And it'll take me multiple clicks to get to my list of upcoming games, when it used to take 2. Lucky they are the only way to get out of market NFL games or I'd be gone (and they know this)

Mentor

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9 Messages

3 years ago

Have you tried to delete a show in your recordings after viewing it? One needs an owners manual to do so now, when in the past selecting the back button to bring up a menu to delete the show required only one move. I don’t get it.

Teacher

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4 Messages

3 years ago

Agree - new menu horrible - like the old one much better

Teacher

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4 Messages

3 years ago

Agree - new menu is horrible

Teacher

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4 Messages

3 years ago

They need to fix this ASAP

shannon02

ACE - Expert

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19.9K Messages

3 years ago

This is a customer to customer forum so be sure to send this to DTV as they don't really read these posts

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
shannon02

ACE - Expert

 • 

19.9K Messages

3 years ago

This is a customer to customer forum so be sure to send this to DTV as they don't really read these posts.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.