Anonymous

New Member

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25.7K Messages

Wed, Nov 1, 2017 11:42 AM

New Directv GUI - ATTROCIOUS DISASTER! - Are you kidding me?

 

*** WHO DESIGNED BETTER YET APPROVED THE NEW DIRECTV GUI MENUS THAT APPEARED ON MY DVRS TODAY?

because they need to be fired!

 

WOW Directv???? You couldnt come up with anything better than that BLAND DISMAL ATTROCIOUS design of a menu?

 

Thank you for ruining my TV experience. Not joking! Not happy either!

Good Work !

Responses

Scholar

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243 Messages

a year ago

@ATTTimCS 

 

Until I see it in action I won't be able to determine if sports scores/news headlines will be readable but sadly this looks like it misses the mark. Tim, thanks for trying but what I don't understand is if Directv is legitimately concerned with visual impaired viewers, why is the Directv NOW progress bar almost fully transparent? 

 

Furthermore, why can't you eliminate all the shading that is not directly behind the title text and time text?

 

Is this really the last correction, can you not ask the powers above you to improve it further?

 

Very disappointing, I guess it really is time to gather research on other cable/tv/satellite options.

 

Finally, can you at least post a screenshot with a scoreboard underneath it?

 

Update: The more I look at your picture, the more it appears that it is not any clearer than the progress bar I have currently with the 0x114b update, was it even changed?

imaref

Scholar

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39 Messages

a year ago

Looks almost as bad as before, and your screenshot looks like the progress bar is at the very bottom of the screen. Can't they move it up higher?

 

Very disappointing--I think the "visually impaired customers" is a copout. I've seen other services (that I'm sure have to meet the same requirements) that have a transparent progress bar. And if the engineers insist that this is some sort of phantom requirement, how about a toggle so visually impaired customers can turn it on to black, and the rest of us that have been complaining forever can toggle it to transparent?

 

Seriously? A multibillion dollar company that relies on software can't give us a choice? Are the engineers that inept that they can't write code for a toggle?

Scholar

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243 Messages

a year ago

@imaref  @ATTTimCS 

 

Yes Imaref this stinks and I don't blame Tim the messenger, I blame Directv/AT&T for giving him this visually impaired excuse that does not mesh with common sense and reality. It does not appear to be any different than the one currently used on 0x114b.

 

And again, give us what you use on Directv NOW, what is the excuse for not at least giving us the same progress bar that NOW uses.

imaref

Scholar

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39 Messages

a year ago

Agreed. I was ranting at AT&T, not Tim (who has been helpful since the beginning, especially at getting back the ability to record from a specific channel).

 

This is just unbelievable to me. Why can other services give so many options for size, color, etc. but Directv cannot? Or chooses not to?

 

Being able to customize user experience should be a priority. But with multibillion dollar debt, I see that profit is the priority motive. Doesn't AT&T get that satisifed customers that stay for many years = better bottom line?

 

I'm disgusted, to say the least.

Scholar

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243 Messages

a year ago

@imaref @ATTTimCS 

 

I agree with you Imaref, I wonder why Directv/ATT does not want to strive to have the best GUI in the business but I digress, here is the thing, I bet if you did a poll of the visually impaired, what would you rather have the ability to read while fast forwarding?

 

A. Sports scores/news headlines

 

B. The title of the program you are watching.

 

Results, 99 percent choose A.

 

But again, even with zero shading, can the visually impaired still read the title just fine as the example of the NOW progress bar, I think so. But at the very least, remove the shading in non title/time areas.

 

Technically though we don't need a title on a program, at the very least you would just need minimal shading underneath the timeline bar and minimal shading underneath the small boxed time of program text.

 

Update: Look at the 1:04 mark, Directv/ATT, this is your NOW progress bar, why can't we have this? Can someone here screenshot at 1:04 to illustrate the stark difference? Look at the title, if you are concerned with legibility, the font size and font style is better than what Tim posted, all with zero shading behind it. Bogus excuse (from ATT, not blaming Tim).

 

@ATTTimCS  can you please one more time get the video below to the powers that be and find out why we can't have this NOW bar, thank you. The NOW progress bar on the Directv satellite receivers would be awesome.

 

https://youtu.be/ErHXW_C5mOo?t=64

 

https://www.youtube.com/watch?v=ErHXW_C5mOo

shspvr

Scholar

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165 Messages

a year ago

@gordongekko99 

You have wait for AT&T Osprey Android power C71KW-400 set-top box along with the new HS27 headless server just in case any one is interested

https://fccid.io/NKR-ATTC71KW/User-Manual/User-Manual-3607335

 

Scholar

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243 Messages

a year ago

@shspvr 

 

Is this for IPTV or is it compatible with the roof sat dish? Are you testing a prototype? If so does it have a progress bar like the clear NOW bar?

shspvr

Scholar

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165 Messages

a year ago

@gordongekko99 

As far I can fig out it look like it a dual mode for both Sat Dish and Internet that if they go this route but the hint is that a HS27 is needed so have wonder what the big plans are and no I don't have the prototype and if was I be under an NDA so I wouldn't be able to say jack about it.

bradoz7

Scholar

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85 Messages

a year ago

So true,

 

How many times have you been watching a pre-recorded program and then forgotten the name of the show you were watching in that there was a need to be shown the name of the program you had selected , like NEVER !!!!!

And, even IF you wanted to check , isn't that why there is a dedicated key called "INFO" on the remote ....

OMG, make the progress bar as minimal as you can , and IF there is a segment of the viewers that need it to cover the bottom 1/4 of the screen, then give them a menu setting under an "Accessibility" tab in the setup menu that they can select super large non-transparent banner that will cover the bottom 1/4 of their screen.....

 

Also , I would love to see a "Quick select" Guide that has top 3/4 screen with just channel logo's (that I can add/remove and re-arrange) and then bottom 1/4 of screen the "guide" for the selected channel....

 

Oh how much scrolling and time this would save...

 

brad

theverb

Mentor

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32 Messages

a year ago

I noticed that there is another instance of a nice transparent progress bar at 4:42 of GordonGekko99's video find. Will try to upload a snapshot. 

Scholar

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195 Messages

a year ago

The problem with all of this.  Look at who put up this new unusable guide and even promoted as the state of the art and advertised.  Then look how their numbers fell by the millions of customers.  I know some of this is cord cutting but for it to be right inline with this guide it is not all cord cutting.  A lot of this is service they have dumbed us down to. It takes less than 24 hours for the readers here to come up with better ideas.  This should show us we are in incompetent hands.

Scholar

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243 Messages

a year ago

@theverb ,

 

Thank you Theverb, I think it would help illustrate the differences. I just don't understand @ATTTimCS , on another website that follows Directv I posted your screenshot and they don't think your picture of the progress bar is any different than what has been out for six months.

 

Is Directv deliberately making the satellite GUI less desirable and functional than the internet NOW GUI, are there different programmers, does NOW have more expensive and higher quality programmers, why can't Directv/AT&T use the same transparent progress bar on both systems.

WRJW971

Scholar

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112 Messages

a year ago

@ATTTimCS 

 

Tim, what is the update (if any) with regards to the DVR List problem that we’ve discussed? (Where when you go back it doesn’t go to the episode you’re on in the playlist.) This problem is still existing when the scroll bar is present. 

 

Also, do they have any intention of bringing back the option of selecting programs to delete instead of on a one at a time basis? 

 

From the look of the “new” progress bar, it simply looks as though AT&T is not listening to their customers needs and wants. 

 

bradoz7

Scholar

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85 Messages

a year ago

I have to agree , the bug of going to a different program in the list when you "go back" is down right annoying and has been a bug that has been disclosed a LONG time ago yet has never been fixed , what gives AT&T ? , it's like talking to a brick wall , why not FIX your programming bugs and fix the GUI as people have been asking you to do ?

Too much time spent coding stupid screen savers and toggling on and off logos and not enough time spent on FIXING the base code and functionality , disgraceful ....

 

Brad

Since1996

Mentor

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46 Messages

a year ago

Genie Gen 2, HR44-500 (WiFi)
Revision (Software) 0x114B, Tue 1-15-19
Genie Mini, C51-700
Client Sortware 0xfba 2017/11/15, 0x1oof Downloaded Tue 7/3
Missouri (for rollout purpose)

 

@bradoz7

"going to a different program in the list when you "go back" is down right annoying and has been a bug that has been disclosed a LONG time ago"

I agree.  This seemed anomaly to have gotten better for a while but is really rearing it's ugly head again now.  In the past, this is when the wrong program got deleted but I'm so cautious about it now that I have been catching it, that is until I'm in a hurry or half asleep, then I'm sure I'll delete the wrong program again sometime in the future.

 

My dad's generation had a term that applies here, SNAFU.  The other day I was in the auto parts store shopping there instead of Walmart, doing my part trying to keep them in business in our small town.  The counter guy & I were trying to figure the difference between Valvoline Conventional Oil and Valvoline Premium Conventional Oil.  Valvoline's web site wasn't any help and on opening one of the cases on the self, we found one bottle of Premium Conventional mixed in with the Conventional Oil.  I looked at the counter guy and asked, "Did AT&T buy Valvoline?".  That started a rolling laugh among the other customers in the shop and then they started their own, "fill in the blank" is all messed up, did AT&T buy "fill in the blank"?

 

My dad also had a saying for situations like the AT&T era DirecTV, {edited for word filter evasion}.  I don't remember using those terms in my 6 year hitch but they sure seem to apply in this situation.

 

John (AT&T Test Dummy)