New Directv GUI - ATTROCIOUS DISASTER! - Are you kidding me?

Wasn't part of that promissory to lower prices to consumers or maybe that was just Time Warner ... it's hard to keep track of the spin.

Genie HR44-700 with 0x114b – 01/15/2019 04:20 am

(“2017 NEW Format”)

DVR HD24-100 with b9c – 01/23/xxxx 3:50 am

(thank goodness – “2011 NewHD Format” as it was called).

State: NH (For rollout purposes)

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litzdog911 (ACE – Expert),

(ACE – Expert) of what ?!?!

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Anyone having error code 771 ?

We started having this problem yesterday (03/07/2019)

I reset the Genie once and picture returned with no problems.

Today, we were watching live TV and switched to DVR for a short time.

Switching back to live TV, we received error code 771 again.

We reset the Genie twice and still had error code 771.

We left the TV on and finally received live TV correctly.

Picture quality is GREAT (when we get it) !!!

We hope this is not part of AT&T / DirecTV downward spiral !!!

@mike3805, a 771 error code (searching for satellite signal) is not related to the graphical user interface. 771/SFSS relates to an issue with the proper reception of your satellite signal and has various causes (incorrectly aligned dish or line of sight issues to name a couple). It may be helpful to start a new thread with your symptoms and the equipment you have so more people can view this issue and assist.

Genie HR44-700 with 0x114b – 01/15/2019 04:20 am

(“2017 NEW Format”)

DVR HD24-100 with b9c – 01/23/xxxx 3:50 am

(thank goodness – “2011 NewHD Format” as it was called).

State: NH (For rollout purposes)

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Response to:

Cstarman922 Employee Mar 8, 2019 5:01 AM     Post: 7,389

Yes, I realize “Error Code: 771” has to do with satellite signal.

My Post:7,388, is asking the question, “Is this MORE (not maintaining satellite function) of AT&T / DirecTV downward spiral of delivering TV service ?!?!”

I believe EVERYONE on this forum would much rather NOT be on this forum !!!

In my other posts, I have mentioned, trying to solve our problem of a dysfunctional customer GUI, I have gone as far as “Office of the President”.

The common problem I have found with EVERY AT&T / DirecTV employee is they ALL acknowledge customers are complaining – BUT – “AT&T / DirecTV will NOT be going back to a functioning GUI” (which is what we ALL want & need to enjoy our TV viewing once again) !!!    ALL AT&T / DirecTV employees are in compete denial of how serious this problem is – OR – The OLD GUI would have been rolled back within a month (11/2018).

Again, I am an “Old Guy” with over 40 years of computer development & support.  With my customers, I do not care what they want, I give it to them !!!   One of my customers was a payroll manager for The Bank of Boston.  He told me I was the ONLY computer contractor that gave him what he wanted & needed. 

Another project was to make an insurance report “readable” (actually, it was as bad as our current DirecTV GUI).  Anyway, when complete, a few senior managers called me to their office and shut the door (Oh, dear, what did I do now ?!?!).  They said they had no idea this report could be so good. 

I (we) expect ALL reports to be clear & easy to use (including our DirecTV GUI) !!!

No matter what your business is, this is EVERY employee’s job, to make things BETTER (improvements), to grow our business.

Genie HR44-700 with 0x114b – 01/15/2019 04:20 am

(“2017 NEW Format”)

DVR HD24-100 with b9c – 01/23/xxxx 3:50 am

(thank goodness – “2011 NewHD Format” as it was called).

State: NH (For rollout purposes)

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A DirecTV technician did come to our house to investigate our “Error Code: 771”.

Our DirecTV system is 10 years old and our satellite signal was a little low.  With some adjustments, we are back in service.

The very senior (I am glad we have a good one) technician did say that this error could happen to everyone for about 15 minutes a day in the Spring & Fall because of the alignment of the satellite & Sun.

http://www.intelsat.com/tools-resources/library/satellite-101/satellite-sun-interference/  

Fool me once, shame on you ... Fool me twice shame on me

News for the lurkers:

https://www.fiercevideo.com/video/deeper-dive-satellite-tv-worth-saving

Loved how he did not mention DTV Now is in the tank.

It's surreal enough to become a show on the Syfy channel.

Well put Viacom

http://www.keepviacom.com/get-the-facts/

Hi All,

I wanted to provide an update to everyone regarding the Play/Pause bar and it's transparency level.  I know the goal was for it to be almost completely transparent, and hopefully the latest update that is starting to roll out will be better than the previous iterations.  It looks like this will be the final version of the Play/Pause bar from what I'm hearing, as there are visual requirements we have to meet for those customers that have visual impairments.

I know this isn't the perfect solution for all customers, but I hope that this is an improvement for those folks that watch news and sports.

Thanks

Tim, AT&T Community Strategy