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Anonymous
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Helpful 2
Interstellar 150th!

New Member

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25.7K Messages

Wed, Nov 1, 2017 11:42 AM

New Directv GUI - ATTROCIOUS DISASTER! - Are you kidding me?

 

*** WHO DESIGNED BETTER YET APPROVED THE NEW DIRECTV GUI MENUS THAT APPEARED ON MY DVRS TODAY?

because they need to be fired!

 

WOW Directv???? You couldnt come up with anything better than that BLAND DISMAL ATTROCIOUS design of a menu?

 

Thank you for ruining my TV experience. Not joking! Not happy either!

Good Work !

Responses

Tutor

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2 Messages

3 years ago

Not only is the new interface terrible visually, it is considerably slower to start up.  Absolutely awful.  Give us back the old interface!

goldw1800

ACE - Professor

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1.8K Messages

3 years ago

Leave the mini ON and only turn off the TV = Next time you turn on the TV = instant picture 

Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
notdeadyet

Mentor

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67 Messages

3 years ago

not a good idea for the hardware life....mine already runs at 140° when he blue light is on, so just as the Genie and others, the units all run cooler when the blue light is off vs on. My HR22 used to get as high as 117° when on, and only 95° when off. Personally I've added a laptop cooler to my Genie to keep it below 100° constantly. . 

goldw1800

ACE - Professor

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1.8K Messages

3 years ago

Not really -It's NOT like you own it anyway - Your DVR is on 24/7 even when you turn it off - if it burns up Directv will send you another one. Leave it on -in the short term your blood pressure will thank you

Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
notdeadyet

Mentor

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67 Messages

3 years ago

and what if I do OWN my equipment, which I do!!!  And yes the DVR is on all the time, but the power supply is MUCH cooler in the off state, which is what blows on most of their equipment when it does burn up. I've lost track of how many power supplies I've replaced over the last 10 years for myself and my customers. 

goldw1800

ACE - Professor

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1.8K Messages

3 years ago

NO -you don't as it's all Leased equipment - And I've never replaced any Receiver (parts) - as all my electric Stuff I care about TV's+ Receivers+ Computers+ Routers/Switches+ Cable modems are all  on Uninterupted Power Supplies -and any Receiver That you think you own is also so old that Directv Doesn't want them back anyway - I have 2 Hr22-100's from 2008 still recording -LOL may your New Year be Happier 

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
hoss713

Scholar

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88 Messages

3 years ago

I've never had a DirecTV receiver/dvr burn out or die on me. But if it happens, and they replace it, you will lose all your recordings as they do not allow you to transfer the recordings to your new receiver. Which is a real shame, but that's a different thread...

Tutor

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3 Messages

3 years ago

I too hate it, and thus far DirecTV won't do anything about it, I am about ready to go back to DISH!!!

 

litzdog911

ACE - Sage

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53.5K Messages

3 years ago

@hoss713, you won't lose any recordings if it's just a Genie Mini Client that dies. 

____________________________________
ACEs are customers too, NOT employees. Answers are based on experience. I strive to give honest answers, even if not always appreciated. If you posted personal information, please edit and remove.

For official support call DirecTV 1-800-531-5000 or AT&T 1-800-288-2020.
Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Gullzway

Teacher

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22 Messages

3 years ago

Those settings are only for Closed Captions unfortunately.  I also hope they fix this because I can barely read it,  usually have to move closer to the tv.

handyandy

Teacher

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30 Messages

3 years ago

I don’t see any tips in this article.

jefirdjr

Scholar

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45 Messages

3 years ago

I also have the HR54, and it IS NOTICEABLY SLOWER! Also has long lags after pressing remote button, until it finally decides to do something.

Scholar

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195 Messages

2 years ago

litzdog911  You do help and we have an issue and we don't have to leave.Here are the facts about whats happening.  The 2rd Qtr 2015 when at&t  took over Dtv and when you look at the 3rd of 2015 is when the bleeding started.  A lot of Dtv customers left when the purchase happened.  at&t did the bundling and it helped a little and brought the numbers to where they were before.  They did a little better than Dtv's old numbers but not a whole lot.  They stayed pretty steady until the 4th Qtr of 2017 and have dropped ever since.  Hmmm I wonder what happened then?  Yes I know Tim you like to blame cord cutting and that is at least some of the blame but how it coincides with this garbage of guide now I don't think it as a coincidence.  Every QTR since this new guide has been out at&t has missed their quarterly projections grossly for the loss of DTV customers.  You can bet a dollar to a doughnut this guide has something to do with it and it maybe more than you think.   .

mike3805

Scholar

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58 Messages

2 years ago

Genie HR44-700 with 0x114b – 01/15/2019 04:20 am

(“2017 NEW Format”)

 

DVR HD24-100 with b9c – 01/23/xxxx 3:50 am

(thank goodness – “2011 NewHD Format” as it was called).

 

State: NH (For rollout purposes)

 

=================================================

 

litzdog911 (ACE – Expert),

 

(ACE – Expert) of what ?!?!

 

=================================================

 

gordongekko99 (Scholar),

 

“They want millennials, they are probably trying to figure out how many of the old subscribers they can afford to lose and how many of the younger crowd they can attract and they believe a new slick GUI will help accomplish a number that will keep their bonuses flowing.”

 

Sorry, I believe ALL of us on this Forum would NOT call this NEW GUI anywhere near “Slick” !!!

 

“Millennials” (Ah, NO !!!), will not pay the monthly bills.

 

ALL companies need steady customers that have been paying monthly bills for many years – Such as DirecTV customers for over 20 years and would like to continue if they were not “jerked around”.

 

I have nothing against “Millennials”, they will be old like us some day (if they live that long)

– BUT –

They have to prove their worth like we have over the years.

 

As an IT Director / Systems Analyst / Programmer for a large mainframe computer system, it was my job to give computer users what THEY WANTED.  I did not care if it was upside-down & backwards, if this is what they needed to do their best work – I gave it to them.

 

No matter how long DirecTV says they are not going back to the OLD Format (before October 2017), I think we are ALL in agreement this is want is necessary as a starting point to make a “Slick GUI”.

 

Oh, by the way, what is a “Slick GUI” ?!?!

 

I would call a “Slick GUI” doing everything the OLD Format did with improvements that made it BETTER.

 

I honestly can not think of one (1) improvement – AND – many dysfunctions to the current Genie GUI.

 

 

Scholar

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195 Messages

2 years ago

Just doing a little reading.from Business Insider.  Basically any company that sells satellite equipment will be dropped this coming December from at&t.  The ones that do not get dropped are told not to produce anything for satellite.  So yes  litzdog911 you are correct when you talking about customer retention " I guess they're willing to take the hit.."  The article is basically saying they (at&t) are hinging their bets on this new upcoming service.  at&t also says they have no expectation of discontinuing satellite.  Really?  What's up with the don't make any more satellite products?  To be fair to at&t why would they make newer products for DTV?  Their storehouses must be crammed packed to the rafters with the return of all the equipment.  I mean they lost over 403,000 customers in just the 2018 4th quarter.  Are the cable and DISH losing customers?  Yes but not nearly at the rate at&t is losing them.  The 2018 4th quarter  with DTV and DTV NOW were the worst losses in at&t's history, 452.000 (DTV and DTV NOW) lost customers.  Okay 2 failed attempts by at&t in the television market.  The article also says that they are counting on the subscribers that they lose from DTV and DTV NOW will come on board with this new product.  This is what they thought when DTV customers dropped they would go directly to DTV NOW.  This did not happen.  I for sure am not going to another platform hosted by at&t.    

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