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Anonymous

New Member

 • 

25.7K Messages

Wed, Nov 1, 2017 11:42 AM

New Directv GUI - ATTROCIOUS DISASTER! - Are you kidding me?

 

*** WHO DESIGNED BETTER YET APPROVED THE NEW DIRECTV GUI MENUS THAT APPEARED ON MY DVRS TODAY?

because they need to be fired!

 

WOW Directv???? You couldnt come up with anything better than that BLAND DISMAL ATTROCIOUS design of a menu?

 

Thank you for ruining my TV experience. Not joking! Not happy either!

Good Work !

Responses

Official Solution

mdram4x4

ACE - Master

 • 

8.8K Messages

3 years ago

nope, no way to go back.


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Official Solution

mdram4x4

ACE - Master

 • 

8.8K Messages

3 years ago

no it cannot be changed


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Anything below the is a signature :
Note: This is a customer to customer forum, I am just a customer. Employees are identified as such.
Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Official Solution

litzdog911

ACE - Sage

 • 

52.8K Messages

3 years ago

Unfortunately, no.  You'll find lots of complaints about the new user interface here in this forum.  Hopefully DirecTV is listening to the feedback and will make improvements. That's what happened six years ago when they last changed the user interface. 

____________________________________
ACEs are customers too, NOT employees. Answers are based on experience. I strive to give honest answers, even if not always appreciated. If you posted personal information, please edit and remove.

For official support call DirecTV 1-800-531-5000 or AT&T 1-800-288-2020.
Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Scholar

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3 Messages

3 years ago

I turned on my TV (directv) to find they "enhanced" the menu and guide interface. I'm not sure if the thought behind it was intended for 4K TV's or what but It looks horrible. Graphics are small and muddy while parts of the menu are difficult to read. In some cases it seems the new style was pushed out before the full set of menus was complete (no changes to some of the sub-menus). I do, however, like the transparency effect and would not mind that feature in the old style of menus.

 

Anyway, I'm wondering if there is a was to opt-out of this new style of menus as I would prefer the old style instead.

Scholar

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3 Messages

3 years ago

I Agree 100%! The change is unwelcomed and not thought out very well.

Scholar

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3 Messages

3 years ago

Awful!!! More remote presses required to accomplish the same action.  Not very intuitive, and missing functionality from the old user interface.  You would hope that the interface designers would add functionality rather than remove it (or hide it someplace that you can no longer find it).

Constructive

Employee

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6.2K Messages

3 years ago

Mine was the same as always this morning i wonder if they are doing short bursts of updates? guess i will see in a couple of days

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
mdram4x4

ACE - Master

 • 

8.8K Messages

3 years ago

yes, updates roll out over time, takes a month or so natioanlly

 

also, the hr34 is not scheduled to receiver this


----------------------------------------------------------------------------------------------------------------------
Anything below the is a signature :
Note: This is a customer to customer forum, I am just a customer. Employees are identified as such.
Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Dayday

Former Employee

 • 

25 Messages

3 years ago

embarrasssing. wow

Mentor

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1 Message

3 years ago

Yes, this thing is horrible.  Out of contract, nine more weeks of Sunday Ticket to decide where I want to get my content.  This might just be the straw that causes me to cut the cord for streaming and OTA, whick will be 4K in a couple of years.  Either way, not staying around when they seem to be going backward instead of forward.  Thanks for making my decision easier.

Constructive

Employee

 • 

6.2K Messages

3 years ago

anyone have a screen shot of what the new GUI looks like? im curious now

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
mdram4x4

ACE - Master

 • 

8.8K Messages

3 years ago

solid signal has a pdf first look someplace


----------------------------------------------------------------------------------------------------------------------
Anything below the is a signature :
Note: This is a customer to customer forum, I am just a customer. Employees are identified as such.
Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Teacher

 • 

1 Message

3 years ago

Like, sorta, the new channel guide.   Howver you can't really read the channel names, see the logo.  Font is pixelated.

 

Hoping this was tested on HD prior to deployment and this is just a temp issue.  This part of the user experience missed the QC i guess?

litzdog911

ACE - Sage

 • 

52.8K Messages

3 years ago

Here's a link to Solid Signal's article about the new Genie GUI ....

http://blog.solidsignal.com/content.php/7212-BREAKING-NEWS-DIRECTV-Rolls-Out-New-User-Interface-For-Genie

 

____________________________________
ACEs are customers too, NOT employees. Answers are based on experience. I strive to give honest answers, even if not always appreciated. If you posted personal information, please edit and remove.

For official support call DirecTV 1-800-531-5000 or AT&T 1-800-288-2020.
Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
litzdog911

ACE - Sage

 • 

52.8K Messages

3 years ago

____________________________________
ACEs are customers too, NOT employees. Answers are based on experience. I strive to give honest answers, even if not always appreciated. If you posted personal information, please edit and remove.

For official support call DirecTV 1-800-531-5000 or AT&T 1-800-288-2020.
Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.