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Sat, Oct 24, 2020 10:22 PM

My guide, menu and list buttons on the top of my remote aren’t working

The guide, menu and list buttons don’t work on my remote nor on my remote on my phone. Help?


Brand User

Community Support


140.3K Messages

a month ago

Hi, @Stephlesueur, we're happy to help!


We have some helpful tips to fix your remote or order a replacement on our website. Often times, resetting your receiver refreshes the remote.

  • Most DirecTV receivers have a red button inside the access card door or on the side of the receiver. Press the red button to restart it.
  • If you can't locate the red button, unplug the receiver's power cord from the electrical outlet. Wait 15 seconds, then plug it back in.

If you’re still having trouble, order a new Genie or Universal remote online.


If you have any questions or need help with anything else, let us know!


Aminah, AT&T Community Specialist

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