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Sat, Oct 24, 2020 10:22 PM
The guide, menu and list buttons don’t work on my remote nor on my remote on my phone. Help?
a month ago
Hi, @Stephlesueur, we're happy to help!
We have some helpful tips to fix your remote or order a replacement on our website. Often times, resetting your receiver refreshes the remote.
If you’re still having trouble, order a new Genie or Universal remote online.
If you have any questions or need help with anything else, let us know!
Aminah, AT&T Community Specialist
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