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Sun, Mar 29, 2020 11:59 PM

Managing recorded shows on our DVR

We were sent an exchange DVR awhile back and ever since installing the new one we don't get all our recordings. We will go to the quide and select a program that we want to record and select "record series" and we get the icon next to the title indicating it will record the series and we might get one show or a couple then all of sudden nothing. We check the guide and the icon indicating that it is being recorded will be gone. Also sometimes it will start recording a program and then stop after a few minutes and then won't record any more. I have check and rechecked the priority of the recordings and reordered them but that doesn't seem to help. Its just like it decides to stop recording a series.

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ATTHelp

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2 months ago

Hi @70rejones,

 

 

 Thank you for reaching out to AT&T community and forums. I am sorry to hear of the issue you are having with your DVR. We are here to help.

 

What is the make and model of your DVR? Have you tried resetting your DVR? Is this issue with a particular show or is it random?

 

 

We recommend resetting your DVR and we also have a wonderful resource online for correcting common issues with direct TV and how to troubleshoot your direct TV receiver.  

 

 

Please let us know if this helps, or if you have any further questions or concerns.

 

 

Elmi, AT&T Community Specialist.

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@ATTHelp Hello Elmi, It is really to soon to tell for sure but it does seem like it is recording better now since resetting it during my call with tech support on sunday.

the model # is HR54-700, Serial # G54DC6QX007325, Reciever ID. # 0239 0533 9265 and the manufacture date is 11/24/2016 that seems like a very old one? I just recieved it from you a few months ago.

There are a few changes that we don't care for that much like not showing the day or date that something was recorded in the list and there were a couple other things but we cant think of them right now. I guess we are just getting use to it.

If it continues to record our selected series we will be happy, at least for now.

Thanks for getting back to me.

Ron

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ATTHelp

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@70rejones.

 

Glad to hear you were able to get some assistance over the phone! If the recordings start acting up again, feel free to reach back out to us. Thanks for choosing AT&T!

 

Ramses, AT&T Community Specialist

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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.