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Rander88

Tutor

 • 

5 Messages

Thu, Feb 1, 2018 7:45 PM

I have no picture or sound on my Genie

I can see the guide, playlist, and menu but get no picture or sound on any channel I select.

Responses

Accepted Solution

Official Solution

litzdog911

ACE - Sage

 • 

53.2K Messages

2 years ago

Be sure to also reset the main Genie DVR.  It's the Genie DVR that feeds signals to the Client boxes. 

____________________________________
ACEs are customers too, NOT employees. Answers are based on experience. I strive to give honest answers, even if not always appreciated. If you posted personal information, please edit and remove.

For official support call DirecTV 1-800-531-5000 or AT&T 1-800-288-2020.
Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
litzdog911

ACE - Sage

 • 

53.2K Messages

2 years ago

First thing to try is resetting your Genie DVR using the red button near the access card. 

____________________________________
ACEs are customers too, NOT employees. Answers are based on experience. I strive to give honest answers, even if not always appreciated. If you posted personal information, please edit and remove.

For official support call DirecTV 1-800-531-5000 or AT&T 1-800-288-2020.
Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Rander88

Tutor

 • 

5 Messages

2 years ago

That was the first thing I tried.  

litzdog911

ACE - Sage

 • 

53.2K Messages

2 years ago

Main Genie DVR?  Genie Client?  Or both?

____________________________________
ACEs are customers too, NOT employees. Answers are based on experience. I strive to give honest answers, even if not always appreciated. If you posted personal information, please edit and remove.

For official support call DirecTV 1-800-531-5000 or AT&T 1-800-288-2020.
Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Rander88

Tutor

 • 

5 Messages

2 years ago

That was the first thing I tried.  It's a genie client.

Rander88

Tutor

 • 

5 Messages

2 years ago

I just checked my genie 4K and I'm having the same problem.  My main DVR is working fine.

Rander88

Tutor

 • 

5 Messages

2 years ago

Thanks; that worked. 

litzdog911

ACE - Sage

 • 

53.2K Messages

2 years ago

Glad to hear. Enjoy!

 

____________________________________
ACEs are customers too, NOT employees. Answers are based on experience. I strive to give honest answers, even if not always appreciated. If you posted personal information, please edit and remove.

For official support call DirecTV 1-800-531-5000 or AT&T 1-800-288-2020.
Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Contributor

 • 

3 Messages

2 years ago

I have to reset my Genie every time I turn the set on

Contributor

 • 

3 Messages

2 years ago

I have to reset every time I turn on my tv

 

litzdog911

ACE - Sage

 • 

53.2K Messages

2 years ago

What model Genie?

How is it connected to your TV?

When did the problem start?

____________________________________
ACEs are customers too, NOT employees. Answers are based on experience. I strive to give honest answers, even if not always appreciated. If you posted personal information, please edit and remove.

For official support call DirecTV 1-800-531-5000 or AT&T 1-800-288-2020.
Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Contributor

 • 

1 Message

2 years ago

I have no sound coming frommTV.

Contributor

 • 

1 Message

2 years ago

I have no sound and my TV goes blank for a short time, then comes back on!

Contributor

 • 

1 Message

2 years ago

didn't like it

Tutor

 • 

8 Messages

a year ago

Well, I tried adding this client, I had a video bridge comment, said active, blue box that said connect now, pushed select on remote, nothing happens, remote doesn’t change anything! Now black screen with directv bouncing around!! 

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