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Thu, Feb 1, 2018 7:45 PM
I can see the guide, playlist, and menu but get no picture or sound on any channel I select.
ACE - Sage
2 years ago
Be sure to also reset the main Genie DVR. It's the Genie DVR that feeds signals to the Client boxes.
First thing to try is resetting your Genie DVR using the red button near the access card.
That was the first thing I tried.
Main Genie DVR? Genie Client? Or both?
That was the first thing I tried. It's a genie client.
I just checked my genie 4K and I'm having the same problem. My main DVR is working fine.
Thanks; that worked.
Glad to hear. Enjoy!
I have to reset my Genie every time I turn the set on
I have to reset every time I turn on my tv
What model Genie?
How is it connected to your TV?
When did the problem start?
I have no sound coming frommTV.
I have no sound and my TV goes blank for a short time, then comes back on!
didn't like it
a year ago
Well, I tried adding this client, I had a video bridge comment, said active, blue box that said connect now, pushed select on remote, nothing happens, remote doesn’t change anything! Now black screen with directv bouncing around!!