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D

New Member

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11 Messages

Sun, Nov 15, 2020 3:05 AM

I got rid of Dirctv 2 weeks ago and no label

It's been 2 weeks and No label for my equipment to return it! are they trying to pull a fast one and make me pay for the stuff?

I'll never trust them again after what they did to me a while back (see my other posts)

Responses

shannon02

ACE - Expert

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21.8K Messages

2 months ago

What are the DTV receivers model numbers?  DTV doesn't send labels, you take returnable receivers to a UPS/FedEx store to scan them in and keep the receipt.

Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Juniper

ACE - Expert

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25K Messages

2 months ago

@DirectD 

First of all, what are the model numbers of each box? They might not be returnable anymore.

And second, if they are the return process changed quite some time ago.

How To Return The Equipment 

Go to a FedEx or UPS location with your account #. No need to bring a box or label, the equipment will be boxed it up & shipped out at no charge. The process takes less than 5 minutes. 

 

No they are not trying to pull a fast one. They don't waste money on prepaid return kits that people lose, or perhaps go to the wrong address (such as if someone close the account upon moving so goes to the old address). So just verify the info, don't jump to conclusions.

-------------------------------------------------------------------------------
(Included after every post)
I am a customer, not an employee. This is a public forum.
For official support call DirecTV 1-800-531-5000 or AT&T 1-800-288-2020.
www.directv.com or www.att.com
Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

New Member

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11 Messages

2 months ago

4 days after complaining here about att not giving me instruction on how to return the equipment. I got a letter from them stating they want there equipment back and I have sent it back. Good riddance to the bad rubbish they serve to unsuspecting customers. If I had the power to be that persuasive I'd use it for good not evil!

Juniper

ACE - Expert

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25K Messages

2 months ago

Your other post about supposedly being "double billed", didn't have any explanation in it. But if it was a single payment for a bill of $98, then that would be a low (non-discounted) level of service. But if it were 2 individual charges for the same thing, or separate payments for the same account, then there was a concern.

As for months ago with your rant all over the place ("deep state"), well if HDD was going bad then DirecTV ships you a DVR under warranty replacement. A tech should only be sent out if there is an issue beyond the box, as everything else once installed you own. Technology isn't perfect, otherwise warranties wouldn't exist. So no tech needed, taking pictures of resetting and sending to BBB would be pointless, and you don't take apart the box to try and fix yourself (as that is against the rules to mess with the internal workings of equipment they own).

Anyway, other users on the forum have tried to help and even in a timely manner. But with your different threads having accusations with no basis, or all over the place where it sounds more like a conspiracy theory than reality, there is not much anyone here can help you with.

DirecTV is a good service, and yes I agree that since the acquisition by AT&T, that big improvements need to be made (and Covid certainly didn't help anything with all the short staffing and increased outsourcing). If it is not for you, then so be it. But wherever you go from here, if you do seek help from others, please actually answer the questions and give a clear, thought organized response as lack of information or a rant that goes all over the place doesn't get much help.

-------------------------------------------------------------------------------
(Included after every post)
I am a customer, not an employee. This is a public forum.
For official support call DirecTV 1-800-531-5000 or AT&T 1-800-288-2020.
www.directv.com or www.att.com
Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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