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Contributor

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2 Messages

Fri, Apr 1, 2016 2:21 AM

HR44-500 upgrade?

I currently have an HR44-500 Genie receiver.  I am eligible for a free equipment upgrade.  What is the latest equipment, and how is it different than what I already have?  Is there something new coming soon that I should wait for before upgrading?  My equipment works fine, just trying to figure out if there is any reason to upgrade.  Thanks!

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Official Solution

TexasBrit

ACE - Expert

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16.4K Messages

4 years ago

Unless you take the plunge and go to 4K, there's no upgrade from what you have. 

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Contributor

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2 Messages

3 years ago

I have a 4K tv with the HR44-500 reciever can I get a upgrade for my 4K tv you can send me a email at ***

Thanks

 

Mark

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shannon02

ACE - Expert

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19.3K Messages

3 years ago

You have to call/chat with DTV.

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Juniper

ACE - Expert

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18.8K Messages

3 years ago

4K Requirements:

 

HR54 Genie on non 4K tv (Can connect to a 4K tv, but will not provide the 4K feed to it).

C61K Mini Genie Client (wired only at this time) on 4K tv

4K tv must support HDCP 2.2, HDMI 2.0, and 60fps (frames per second)

Directv Installation, 4K tv must be there

Package Select or above as of 12/15/2016 (used to be only Ultimate or Premier)

 

At this time there are only three 4K channels. 1 regular, 1 select sporting events, 1 PPV.

Even if you have multiple C61K or RVU clients, only one tv can be using a 4K channel at a time.

 

If you order a C61K 4K upgrade, Directv was swapping earlier Genies (HR34/HR44) for the HR54 to be compatible. Keep in mind recordings from any DVR/Genie swapped do not copy over.

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