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4 Messages

Tue, Oct 2, 2018 6:09 PM

HR44-500 Not Showing ALL Recordings

Problem with HR44-500 not showing ALL Recordings - every 2 days or so I have to hard power off & reboot to see all the recordings. I've tried just off/on but still only shows 10 or so of the 25+ programs recorded. Had the same issue with last HR44-500 replaced about 1 month ago.

Anyone else having this issue? Is it the hardware or software? Any Fixes?

Thanks for your help! 


Accepted Solution

Official Solution


ACE - Sage


53.3K Messages

2 years ago

So many posts here about this issue that I'm surprised you missed them.  Yes, it's an acknowledged software bug.  Replacing your hardware is NOT the fix.  A new software update is being tested now that fixes this issue and should be rolling out soon. 


ACEs are customers too, NOT employees. Answers are based on experience. I strive to give honest answers, even if not always appreciated. If you posted personal information, please edit and remove.

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Brand User

Community Support


137.2K Messages

2 years ago

Hey @Quisator,

Let us help with that!
This is an ongoing issue with all Genie models. Our engineering team is aware and working to get a fix out, but there is no ETA. However, you can get around this by sorting your recording list twice by pressing the 0 button two times.
Let us know if you have further questions!
Rury, AT&T Community Specialist

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2 Messages

2 years ago

I am setting a program to record. It shows up in upcoming recordings and doesn't record

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