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How to Return DIRECTV Equipment - Info from the AT&T Community
DIRECTV Equipment Return Information
If you are replacing a receiver or canceling your DIRECTV account, the receivers must be returned to AT&T. If the equipment is not returned within 21 days from the date the account is changed or canceled, it will result in an equipment charge.
How To Return The Equipment
Go to a FedEx or UPS location with your account #. No need to bring a box or label, the equipment will be boxed it up & shipped out at no charge. The process takes less than 5 minutes.
Find FedEx Office locations at www.fedex.com/attreturns.
Find The UPS Store locations at www.theupsstore.com/locations.
What doesn't need to be returned
The dish - it belongs to you.
We encourage you to initiate your return within 10 days to avoid being billed for non-returned equipment while equipment is in transit. Charges may appear 1-2 months if the equipment is not returned timely.
Keep the receipt with the tracking #.
Billing Or Shipping Issues
If you are charged for the equipment you have returned or there is not a FedEx or UPS location within 10 miles of you, chat with us.
ChrisZ, AT&T Community Specialist
Need help with an account specific question? Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.