Announcements
Don’t miss your chance to add AT&T Protect Advantage. Peace of mind, starting at $15 per month. Open enrollment ends 3/31. See all protection plans.

Contributor

 • 

2 Messages

Thu, Jul 13, 2017 6:58 PM

How to remove a DIRECTV Satellite Dish

Clearly, Direct TV does not remove satellite dishes, nor can they even provide any contact or information about who to ask to do it. Has anyone had an experiencing removing a satellite dish? We sold our home and one of the conditions is that we have to take it down. Any help would be fantastic. THanks!

Responses

Accepted Solution

Official Solution

Juniper

ACE - Expert

 • 

17.9K Messages

7 months ago

Ok people, bottom line the receiving dish like most other things you install in your home is an owned appliance. Just like your TV set, refrigerator, washer/dryer, radio, etc. Upon install it is yours. The satellite service, be it TV (DirecTV, Dishnetwork) or internet (Hughsnet, Viasat/Exceede), has no obligation to remove the dish.

 

Satellite providers do not keep a database on all possible contractors in the country who might remove the dish, or all the individual recycling centers that may take it. That is up to the customer, if they so choose to remove the dish. I disagree with those saying the dish detracts from the attractiveness of the home. Someone who stares at the home for so long they find a dish unpleasant, has too much time on their hands in my book. If there were a hoard of dishes on the roof, I might raise an eyebrow but having one, or maybe two (internet as well for some rural areas) is fine. I understand some HOAs go overboard in regulating their neighbors like the Gestapo, so I feel sorry for any who live under such a heavy thumb.

 

Bottom line, only the receiver/client boxes are leased and sent back to DirecTV for as long as they are returnable models. That is a simple matter of unplug and ship back using their free return program. Anything else that is attached to the home or threaded thru like the cabling, is customer owned.

 

You cancel your landline phone, the phone company doesn't come to remove the phone box on the place or remove the lines or phone jacks, they just turn the service off and you only return a internet modem if leased (or perhaps the phone itself if from the really old days). Similar concept.

-------------------------------------------------------------------------------
(Included after every post)
I am a customer, not an employee. This is a public forum.
For official support call DirecTV 1-800-531-5000 or AT&T 1-800-288-2020.
www.directv.com or www.att.com
Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
shannon02

ACE - Expert

 • 

18.6K Messages

3 years ago

Since you own it you are responsible for removal, best to leave the mounting plate attached to the roof until it is replace to prevent water leaks. IIRC there is a single bolt that holds the mast/dish to the mounting plate.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Contributor

 • 

2 Messages

3 years ago

Hi Shannon,
Thank you for this info. Do you simply need a wrench to loosen up the
dish? Are there any wires that need to removed? Thanks for your help!
shannon02

ACE - Expert

 • 

18.6K Messages

3 years ago

Two wenches one for the nut the other for the bolt, you own everything but the receivers so you can remove the coax if you wish.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Juniper

ACE - Expert

 • 

17.9K Messages

3 years ago

Dish removal since it is owned is done by yourself or a local tech (not Directv). This is for 2 reasons. In the first place if you decide in returning to Directv, or move and someone wants to install (new customer or moving existing service) then there is already a Dish there ready which saves the techs some work as well as not doing more drilling into the home for the same thing. On the other side since the dish stays a long time, with any settling of the house or weather over the years, satellite providers do not want to deal with possible damage after the fact in attempting to remove.

-------------------------------------------------------------------------------
(Included after every post)
I am a customer, not an employee. This is a public forum.
For official support call DirecTV 1-800-531-5000 or AT&T 1-800-288-2020.
www.directv.com or www.att.com
Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Tutor

 • 

4 Messages

2 years ago

I have the same issue with Direct TV they won't come out to remove this satellite dish from my roof saying it's my property when it's their piece of equipment!  They don't tell you that when you become a customer that you are on your own to remove the satellite dish and that's probably because they will lose customers.  I think it's ridiculous that they won't come out and get it off the roof!  I am not happy that I have to pay a contractor to come and take it down!  Watch out new customers for this type of situation!  Removing it might cause water to get inside your home that's why I bet they don't won't to be responsible for the removal of the dish.  I hate I ever used them for a service since I have to spend money to have a contractor take it down! 

Tutor

 • 

4 Messages

2 years ago

I have the same issue with Direct TV they won't come out to remove this satellite dish from my roof saying it's my property when it's their piece of equipment!  They don't tell you that when you become a customer that you are on your own to remove the satellite dish and that's probably because they will lose customers.  I think it's ridiculous that they won't come out and get it off the roof!  I am not happy that I have to pay a contractor to come and take it down!  Watch out new customers for this type of situation!  Removing it might cause water to get inside your home that's why I bet they don't won't to be responsible for the removal of the dish.  I hate I ever used them for a service since I have to spend money to have a contractor take it down! 

litzdog911

ACE - Sage

 • 

52.8K Messages

2 years ago

@tweet601, if you have the dish removed, be sure to leave the mounting plate alone and attached to the roof.  That will ensure you won't have any leaks.  And, if you can safely reach the dish, it's just a matter of removing a few bolts to remove the mast and dish. 

____________________________________
ACEs are customers too, NOT employees. Answers are based on experience. I strive to give honest answers, even if not always appreciated. If you posted personal information, please edit and remove.

For official support call DirecTV 1-800-531-5000 or AT&T 1-800-288-2020.
Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Tutor

 • 

4 Messages

2 years ago

Direct TV need to come up with a better way and get rid of the dish on roofs since it cause damage to the roof when removing.  It's a stupid policy, if you decide to leave Direct TV there should be a service where they will come out and take the dish down without the customer coming out of their pocket to pay a contractor for removal!  They need to change this idiotic policy!  I hate I ever used their service!

 

Anonymous

New Member

 • 

25.7K Messages

2 years ago

@tweet601

 

All of this information is readily available in the customer agreement that you are sent with your order confirmation prior to installation. I know nobody likes to read agreements and terms of service, however I recommend that you do so in the future, or at least skim them, to avoid headaches as such.

Tutor

 • 

4 Messages

2 years ago

Thank you for your advice.


Tutor

 • 

4 Messages

a year ago

 ATT has charged me $10.00 per month for 5 years for my   use of the high definition dish they installed on my roof, and, now that I am moving, they will not take it away, claiming it is my property.  It is so that I do have to send back to ATT their Direct TV box  which has been installed in my living room as long as I have had their dish, claiming the box is their property.  I will never use ATT again for TV or anything else.  What kind of people are these?

shannon02

ACE - Expert

 • 

18.6K Messages

a year ago

So what part of leased receiver don't you understand?  The dish being yours has been that why since DTV started installing them has nothing to do with AT&T.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Contributor

 • 

2 Messages

a year ago

Yeah, but what if the dish is already there when you move in, so you’re not the person who originally installed it? You are not made aware that you own it because you didn’t sign the original contract of when it was installed. This is unacceptable, and Directv needs to change this, or they will continue to lose customers. This is definitely my last year with Directv because of their unethical practices! 

shannon02

ACE - Expert

 • 

18.6K Messages

a year ago

DTV been doing this for twenty odd years doubt it change, the dish comes with the house just like the water heater.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.