How to get a Genie Mini? Confusing info and costs
I don't know why it is so hard to get a 2nd TV hooked up. Am I missing something?
Yesterday I decided it would be nice to have a 2nd TV so I did an online chat with Directv and told the rep I wanted to order a Mini to add to my Genie DVR. I was told that it would be $7/mo and no other charges. Since I had installed a wireless mini at my mom's house about a year ago, I said that I did not need installation.
This morning I see an email confirming an installation appointment for this afternoon. I called Directv and told them that I did not request installation. The rep cancelled the appointment, but told me there was an additional $19.95 activation fee and a 12-month commitment added to my existing contract. The person the day before did not mention that even when I asked specifically if there were any other charges. (I have the chat transcript.)
About 30 minutes later, an installation person called to confirm the installation. I told him that I had cancelled it, but he said I cannot self-install a hardwired Mini. I told him that I did not realize that it was hardwired and that I wanted a wireless one. He said that to have a wireless one, I would have to have an installer come out to add a "video bridge" to my DVR.
I called Directv back and they transferred me to a technician who confirmed that an installation call was required. Then she said that I would have to agree to 24 more months added to my contract. But she said there is no such thing as an activation fee. I cancelled the whole thing because I really have no idea what it costs and what is involved.
Does anyone know what is actually involved in adding a 2nd TV? Can't I add one TV without 2 years more on my contract??