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Tutor

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7 Messages

Sat, Jul 7, 2018 5:00 PM

Guide

Why is the guide not populating out to 14 days in many cases? On ch 501 & 502 it dosn't show any content today as of 8pm and I am unable to set any recordings. All channels show no information as to what is on at various  times.

Responses

Accepted Solution

Official Solution

litzdog911

ACE - Sage

 • 

52.9K Messages

2 years ago

Try this ....

 

In the Search Menu, search on the keyword "CLEARMYBOX"

This will reset your Genie and force it to rebuild the Guide Data. 

 

 

____________________________________
ACEs are customers too, NOT employees. Answers are based on experience. I strive to give honest answers, even if not always appreciated. If you posted personal information, please edit and remove.

For official support call DirecTV 1-800-531-5000 or AT&T 1-800-288-2020.
Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
litzdog911

ACE - Sage

 • 

52.9K Messages

2 years ago

What DVR model do you have?

When did the problem start?

If your DVR was reset recently, it could take a day or two for all of the Guide data to populate.  

 

____________________________________
ACEs are customers too, NOT employees. Answers are based on experience. I strive to give honest answers, even if not always appreciated. If you posted personal information, please edit and remove.

For official support call DirecTV 1-800-531-5000 or AT&T 1-800-288-2020.
Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Tutor

 • 

7 Messages

2 years ago

I have a HS17-100 & (2) C41-100. I noticed this several days ago and I have checked it several times a day without any changes. I re-set the system on Wednesday and still have the same issue
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