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Visitor

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6 Messages

Fri, Jan 17, 2020 3:58 PM

Genie Suddenly Stopped Option to Delete Show after Viewing

In the last few weeks, one of our DVR receivers stopped giving us the option to delete now or don't delete after viewing a recording. We have to go out and then go into the LIST and individually delete. I contacted Direct TV Support and the answer I received is that because my Genie is only 45% full, that the option is gone. This is baloney. It didn't used to matter how full the Genie was. I received a Case # and am eagerly awaiting their response. I see that this is a wide-spread issue being reported. I have a HR44-500 model.

Responses

litzdog911

ACE - Sage

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53K Messages

3 months ago

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Visitor

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6 Messages

Thanks for the response. However, I only have the HR44. I have done the red button reset at least four times. The reset temporarily fixes the issue (i.e., the prompt to delete or not comes back). But the next day or sometimes even after a few hours, the issue returns. There is a programming glitch. I see others posting on the internet about having this exact issue. Direct TV is not responding.

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