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Visitor
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6 Messages
Fri, Jan 17, 2020 3:51 PM
Genie Stopped Offering Option to Delete After Viewing
In the last few weeks, one of our DVR receivers stopped giving us the option to delete now or don't delete after viewing a recording. We have to go out and then go into the LIST and individually delete. I contacted Direct TV Support and the answer I received is that because my Genie is only 45% full, that the option is gone. This is baloney. It didn't used to matter how full the Genie was. I received a Case # and am eagerly awaiting their response. I see that this is a wide-spread issue being reported. I have a HR44-500 model.
Questions
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Updated
4 weeks ago
36
2
Responses
Juniper
ACE - Expert
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17.8K Messages
4 weeks ago
Is the recording saved on the HR44 itself or another DVR?
Are you missing the option from the box itself (locally) or from another DVR or Mini Genie Client (remotely)?
I would agree that how full the DVR is should not matter for this situation. I would try a full resync of the boxes networking with each other in case this is a communication error. Red button reset the HR44, then any Clients (WVB first if you have any wireless models), then any regular HDDVRs/HD non-DVRs. Make sure reset on box has finished before moving to the next in the chain. This is because the Genie works as a server for the Clients, but shares Whole Home DVR with any actual receivers you have as well. I would also use www.directv.com/refresh to refresh the service authorizations in case it is just a small software hiccup with permissions, just so all bases are covered.
Verify coax to each box is finger tight first, just so they are not losing any key information.
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lyradd
Mentor
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21 Messages
4 weeks ago
I've been dealing with this issue for MANY, MANY months. I also have an HR44/500, software ver 0x12dc. This issue is intermittent and I have no idea why it starts or why it stops happening. I didn't have this issue until the GUI was changed last year (I think that was last year).
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