Announcements
HBO Max - where HBO meets so much more!

New Member

 • 

3 Messages

Fri, Apr 3, 2020 9:31 PM

Genie recorder

I had direct tv installed today. When i ordered direct i told them i wanted the genie recorder. After the installation the tech told me he had me down for the genie lite. Thats not what i ordered. I want the genie recorder or you can come pick up your equiptment and i will call dish network

Responses

nabukl

ACE - Professor

 • 

3.1K Messages

2 months ago

What does the order confirmation show?

______________________________________________________
Former directv csr and tech support rep.
Proud Grandma of 3
Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
shannon02

ACE - Expert

 • 

19.9K Messages

2 months ago

I don't think DTV is installing the H44 anymore and if indeed it was installed you can get the hard drive kit to make it an HR44

If the install was not what you wanted why did you sign off on the work order?

(edited)

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
nabukl

ACE - Professor

 • 

3.1K Messages

@shannon2, I was thinking that too but I think it's the dvr kit that's no longer being offered.

______________________________________________________
Former directv csr and tech support rep.
Proud Grandma of 3
Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

New Member

 • 

3 Messages

No the tech had it hooked up. Went to his van and came back said i didnt order recorder which i did on 1st call to direct tv

New Member

 • 

3 Messages

I didnt sign anything at all
nabukl

ACE - Professor

 • 

3.1K Messages

Again, what is in the sales order confirmation? What is the módel number?

______________________________________________________
Former directv csr and tech support rep.
Proud Grandma of 3
Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.