I'm new to DIRECTV.
My undestanding is that the Genie HD DVR HR54 is REQUIRED to receive the DIRECTV 4K channels, providing I also have the Ultimate or Premire package & a 4K TV. HOWEVER, the HR54 box doesn't have the software/firmware to accomodate/recognize 4K when DIRECTLY connected to a 4K TV. It simply enables a C61 Genie Mini to recognize 4K.
I have two 4K TVs; one that's now connected to a C61 Genie Mini. It is getting 4K channels & signal, but the other 4K TV, which is connected to the HR54 does NOT recognize 4K! Is a software/firmware upgrade for the HR54 in the works to correct this & if so, when?
4K "product knowledge" is lacking as I've spoken to four reps/techs & gotten four DIFFERENT explainations about whats needed for 4K service!