Genie DVR 1 Jan 2020
My DVR is very complicated, why does everything have to be recorded to watch? When I hit playback the first 10-20 seconds after commercial I can't hear and miss a lot of plot's an example..."The person who did it...(no voice just see the mouths moving then 10 seconds later) and that is who did it" I am watching a movie in playback and just at the end, I get the message the playback is about to expire which I miss the last 15 minutes of the movie or tv show that it makes me record off of demand or playback. It offers to watch past seasons of shows and when you click to watch it you have to pay for the first 3-5 seasons. This is the case for new season's as well. I am paying for a very limited service and customer service seriously sends me the run around and I get no answers or want to charge me for a new DVR or pay for a technician to come out, I just started service 10/2019. I had Xfinity and I did not have these issues. What is my options here?