Genie C41-100 no longer turns off
I recently spoke with Customer Service, reporting that as of two days prior none of the 3 Genies would power off; either by pushing the illuminated DIRECTV button on the unit, or the OFF button on the remote. Prior to calling, the actions I'd taken included unplugging a unit for a few minutes, leaving a unit unplugged overnight, and pressing the reset button on the right side.
Symptoms: When turned off, the output to the TV goes away; but the lights remain lit. The blue DIRECTV light goes out momentarily, but then come right back on; the green NETWORK light just stays on. If the unit is unplugged and plugged back in at this point, it would go through its startup cycle and then power off.
New units were dispatched, received, swapped in (automatically updating themselves shortly thereafter), and worked normally for about a day. As of yesterday, they are now doing the same thing as the originals.
Info & Test indicates Client Software is 0x138b
Note: I just changed Power Saving back to On, to see if it will actually power off in 4 hours.