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Contributor

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6 Messages

Mon, Mar 30, 2020 7:11 PM

Genie 2 tower red ights blinking

This AM I noticed my Genie 2 tower had 2 red blinking lights and the "add client" light was illuminated.

Both 4K tv's are functioning normally.

I cannot chat with tech service due to Covid-9 and do not want to do anything to interrupt service as we are all sheltered down.

Any idea?

Responses

Brand User
ATTHelp

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121.1K Messages

2 months ago

Hey @4evrunc,

 

We'd like to help you with your Genie receivers. Here are some troubleshooting steps you can take to get your receivers reconnected. If these don't work. You can re-add the clients to your tower by following these steps.

 

Let us know if this helps.

 

 

Max, AT&T Community Specialist

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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Contributor

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6 Messages

Just clarifying... you refer to the unit as a Genie mini.
Is that the same as the Genie 2?
Thanks
Brand User
ATTHelp

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121.1K Messages

Sorry about the confusion. They are not the same. The Genie minis are the client boxes. If everything is working fine, I would not worry about doing anything. The blinking red lights mean a failed software download. It will reattempt it at a later time, or you can try rebooting the Genie 2. If you're client boxes are not connecting, follow the steps we provided.

 

David, AT&T Community Specialist

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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Contributor

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6 Messages

I tried to post this earlier.

I'll wait for the next upgrade attempt. All is working well at this time.

I appreciate all of your help and Please Be Safe 🙏.

My Best
Brand User
ATTHelp

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121.1K Messages

That's great that everything is working. Sounds like a good plan to wait. 

 

Be safe as well.

 

David, AT&T Community Specialist

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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Contributor

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6 Messages

Upgrade established last evening.
Thanks Again.
Brand User
ATTHelp

New Member

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121.1K Messages

We're glad to hear everything is working well for you, @4evrunc!

 

If you ever need any assistance regarding your services, let us know! We will always be here to help!

 

Donovan, AT&T Community Specialist

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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Contributor

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6 Messages

Appreciated...Stay Safe!