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Community Support
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2.4K Messages
Genie 2 DVR – Things To Know From AT&T
The Next Step In Entertainment!
To put it simply, the Genie 2 (HS17) is a high definition server. It is built to enhance the customer and DVR experience. It has a built-in Wi-Fi, built-in power inserter, and built-in Wireless Video Bridge. The G2 can support up to 7 receivers simultaneously, two of which can be 4K.
Note: When the Genie 2 is installed, non-compatible receivers will be replaced.
Some Of The Cool Features
11 Tuners – Record up to seven programs at once, all in HD
Full HD DVR Functionality
- Pause and rewind live TV or recorded shows in every room
- Record and delete shows in every room
- Mobile DVR
- Double Play
Genie Recommendations - Recommends shows you like and even has recording options for show that match your preferences.
Restart – start your favorite show from the beginning with one-click rewind.
TV Apps – Interactive, customized app like Facebook Gmail, Twitter, Flickr, Weather, and more. Some apps require an internet connection.
To learn more about the Genie 2 you can:
- Visit our Genie page for product details and ordering instructions.
- Review the Genie 2 PDF product manual.
- Check out Genie DVR PDF user guide.
ChrisZ, AT&T Community Specialist
AT&T Help
Need help with an account specific question? Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
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Official Solution
ATTHelpForums
Community Support
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2.4K Messages
2 years ago
Want to know about the Genie 2? Check out our article above!
ChrisZ, AT&T Community Specialist
AT&T Help
Need help with an account specific question? Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
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elportalian24
Scholar
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149 Messages
2 years ago
I have the HS17/100 Genie 2, installed in November 2017. Is this the latest version? If not, I request the newer version upgrade. I am a 18+Year DirecTV customer with the Total Protection Plan. Thank you.
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litzdog911
ACE - Sage
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53K Messages
2 years ago
Oh my ..... The floodgates will open with numerous complaints about the HS17 Genie Server. So many bugs. Hopefully this "announcement" means that things have been fixed?
ACEs are customers too, NOT employees. Answers are based on experience. I strive to give honest answers, even if not always appreciated. If you posted personal information, please edit and remove.
For official support call DirecTV 1-800-531-5000 or AT&T 1-800-288-2020.
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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litzdog911
ACE - Sage
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53K Messages
2 years ago
Also not mentioned in this announcement ....
When you have an HS17 Genie Server, you CANNOT have any other DVR/Receiver models, only Genie Mini Clients. That means no extra Receiver if you're an RV'er. And you can't keep your existing your DVR/Receivers if you're upgrading. Thought everyone should know.
ACEs are customers too, NOT employees. Answers are based on experience. I strive to give honest answers, even if not always appreciated. If you posted personal information, please edit and remove.
For official support call DirecTV 1-800-531-5000 or AT&T 1-800-288-2020.
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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Juniper
ACE - Expert
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18.8K Messages
2 years ago
@ATTHelpForums
The G2 can support up to 7 receivers simultaneously
That would be Clients, not receivers. The Genie-2 Headless Server is the receiver itself which feeds the Clients.
11 Tuners – Record up to seven programs at once, all in HD
Has 7 tuners. That is how it watch/record up to 7 programs/channels at the same time.
Big issue customers are not informed of by agents offering "upgrades"
Does NOT work with existing HD non-DVRs or HDDVRs, which are full receivers. A Genie with 2 HDDVRs is able to watch/record up to 9 channels (9 tuners). Additional receivers increases the tuners even more depending on the size of the household.
Recordings never transfer when replacing any DVR so existing recordings are lost.
Unlike the regular Genies (HR34, HR44, HR54) the Genie-2 does not have the Picture in Picture (PiP) feature.
(Included after every post)
I am a customer, not an employee. This is a public forum.
For official support call DirecTV 1-800-531-5000 or AT&T 1-800-288-2020.
www.directv.com or www.att.com
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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Juniper
ACE - Expert
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18.8K Messages
2 years ago
@elportalian24
I have the HS17/100 Genie 2, installed in November 2017. Is this the latest version? If not, I request the newer version upgrade. I am a 18+Year DirecTV customer with the Total Protection Plan. Thank you.
The Genie-2 model is HS17. They system is brand new so that is the only model number at this time. Even if there was another generation, you can never request a specific model number. You get the next one from stock. The only exception is when you do a 4K upgrade, you are guaranteed a C61K (and if you are going with the regular Genie line a HR54), as that is the only model that supports 4K at the moment. You order wireless Mini Genie Client you get C41W as that was the only wireless model (though supposedly a C61W has started making an appearance).
The optional Equipment Protection Plan does not guarantee the "latest and greatest". Only that there is no charge for service calls, remote replacements, and delivery of receiver/clients. Two years from your last one, you are guaranteed a free "upgrade". An upgrade means you order a box of different level (non Genie to Genie, Client to HDDVR, regular HDDVR to Genie, etc.), or adding an additional TV, but not a specific model number you desire.
The Genie-2 has been buggy since national launch. With the 7 tuner restriction, which is a hard cap as forbids other receivers on the account (like HDDVRs), it is overly restrictive being a downgrade in design. Plus you reset it, power unplugged by accident, or down for any other reason then you lose all TVs as Clients have no tuners of their own so cannot work by themselves.
(Included after every post)
I am a customer, not an employee. This is a public forum.
For official support call DirecTV 1-800-531-5000 or AT&T 1-800-288-2020.
www.directv.com or www.att.com
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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elportalian24
Scholar
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149 Messages
2 years ago
Thanks @litzdog911 and @Juniper for your insightful feedback, to all of this Community. Always greatly appreciated!
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davidson3883
Teacher
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15 Messages
2 years ago
WORSE SERVICE I HAVE EVER EXPERIENCED IS WITH DIRECT TV. YOU ARE FIXING TO LOOSE A CUSTOMER I WILL GO BACK TO DISH AND PAY 89.99 FOR 2 YRS AND 290+ CHANNELS.
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Juniper
ACE - Expert
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18.8K Messages
2 years ago
@davidson3883
If you have an issue with your service, then post your own thread (turning off caps lock) and perhaps other customers can assist you. This thread was a summary of the Gene-2 (HS17) capabilities. Some questions have been asked about that exact model, and I personally have even mentioned some corrections to the posted information so others are not steered wrong.
If you have questions regarding the Genie-2, then this is the place for it. If you need help with your services, either create your own thread for assistance, or call Directv 1-800-531-5000 if you need official support.
(Included after every post)
I am a customer, not an employee. This is a public forum.
For official support call DirecTV 1-800-531-5000 or AT&T 1-800-288-2020.
www.directv.com or www.att.com
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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davidson3883
Teacher
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15 Messages
2 years ago
I TRIED REPLYING SORRY MY CAPS ARE STUCK. BUT THAT COOL YOU HAVE AN AWESOME DAY .
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davidson3883
Teacher
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15 Messages
2 years ago
Hi davidson3883,
Juniper (ACE - Master) mentioned you in a post. See what they said:
@davidson3883
If you have an issue with your service, then post your own thread (turning off caps lock) and perhaps other customers can assist you. This thread was a summary of the Gene-2 (HS17) capabilities. Some questions have been asked about that exact model, and I personally have even mentioned some corrections to the posted information so others are not steered wrong.
If you have questions regarding the Genie-2, then this is the place for it. If you need help with your services, either create your own thread for assistance, or call Directv 1-800-531-5000 if you need official support.
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davidson3883
Teacher
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15 Messages
2 years ago
I THINK THS PERSON NEEDS A LITTLE TRAINING IN CUSTOMER SERVICE. RUDE TO ME.
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davidson3883
Teacher
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15 Messages
2 years ago
OH AND I HAVE BEEN ON PHONE AND CHAT MOST OD DAY WITH NO RESOLUTION YET.
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Juniper
ACE - Expert
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18.8K Messages
2 years ago
If you are referring to someone you are speaking to over the phone then request a supervisor if you feel they are being rude or need more training. You can even go to @ATTDIRECTVCare and send feedback by private message. We are other customers like yourself, so can provide guidance and solve many equipment and technical issues, even answer questions regarding programming, we do not work for DirecTV so cannot forward any feedback ourselves.
(Included after every post)
I am a customer, not an employee. This is a public forum.
For official support call DirecTV 1-800-531-5000 or AT&T 1-800-288-2020.
www.directv.com or www.att.com
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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davidson3883
Teacher
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15 Messages
2 years ago
I HAVE BEEN THERE, DONE THAT AND BOUGHT THE T SHIRT STILL NOTHING.
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