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Contributor

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1 Message

Sat, Nov 25, 2017 3:12 AM

Flashing "Connecting" Screen

For the past week my TV has been unable to connect to the receiver. Every time I turn on my TV it immediately goes to a light grey screen and flashes in between that screen and a screen with a "connecting" bar. I've tried resetting the box and and unplugging everything but nothing seems to be working. It cut out randomly while I was watching TV last week.

Responses

litzdog911

ACE - Sage

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53K Messages

2 years ago

Have you also tried resetting your main Genie DVR using the red button near the access card?

What models are you Genie DVR and other boxes?

____________________________________
ACEs are customers too, NOT employees. Answers are based on experience. I strive to give honest answers, even if not always appreciated. If you posted personal information, please edit and remove.

For official support call DirecTV 1-800-531-5000 or AT&T 1-800-288-2020.
Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Contributor

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2 Messages

2 years ago

Over the last 3 days I have reset my Genie model C41-100 several times, as well as plugged & unplugged all cords including internet.  No change.   The main tv/receiver (HR44-500) work without any issue.

2017-11-26 10.17.00.jpgThis screen just flashes continuously & connecting bar keeps 'running'.

litzdog911

ACE - Sage

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53K Messages

2 years ago

@AzMich, have you also tried resetting your main Genie DVR using the red button behind the access card door?

____________________________________
ACEs are customers too, NOT employees. Answers are based on experience. I strive to give honest answers, even if not always appreciated. If you posted personal information, please edit and remove.

For official support call DirecTV 1-800-531-5000 or AT&T 1-800-288-2020.
Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Contributor

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2 Messages

2 years ago

It worked!!!   Thanks so much!

litzdog911

ACE - Sage

 • 

53K Messages

2 years ago

@AzMich, you're welcome!

 

____________________________________
ACEs are customers too, NOT employees. Answers are based on experience. I strive to give honest answers, even if not always appreciated. If you posted personal information, please edit and remove.

For official support call DirecTV 1-800-531-5000 or AT&T 1-800-288-2020.
Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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